MD MERAJ AHMAD
New Delhi
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 5 years' experience in E-commerce & Ed-tech Industry including SaaS sales.
Overview
5
5
years of professional experience
Work History
Relationship Manager (B2B)
Infodrive India Pvt Ltd, New Delhi (Volza LLC)
New Delhi
07.2023 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Worked with NBD and Operations departments to facilitate communication and deliver personalized solutions to customers.
- Assisted with product onboarding, including account setup, feature configuration, and troubleshooting.
- Gathered customer feedback and suggestions for improvement of existing products.
- Maintained accurate records of all interactions with customers in a CRM system.
- Promptly followed up with customers after resolving their issues or responding to their inquiries.
- Developed and implemented sales strategies to increase customer base.
- Provided technical support to customers using SaaS products.
- Created product presentations to demonstrate features, benefits, and value of software products.
- Negotiated contracts with prospective customers to secure optimal pricing terms.
Senior Business Development Executive (B2C)
Byju's, Noida
Noida
04.2021 - 06.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Developed and implemented strategic business plans to increase sales, market share and profitability.
- Managed relationships with key customers to ensure satisfaction and loyalty.
- Established pricing strategies that maximize profits while remaining competitive in the marketplace.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Achieved monthly sales targets set by management team.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Cold called business leaders to initiate inclusion in sales strategies.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Studio Manager (B2B & B2C)
Pepperfry, Patna
Patna
03.2019 - 02.2021
- Created policies and procedures for company and delivered company-wide training to employees
- Implemented marketing strategies to promote studio to potential clients
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Coordinated daily studio operations, including scheduling, staff management and customer service
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Managed senior-level personnel working in marketing and sales capacities
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Researched new technologies to improve studio operations.
- Monitored daily operations within the studio environment.
- Welcomed customers and asked open-ended questions to understand individual needs.
- Facilitated weekly studio consultations, sales and order appointments.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Education
BCA - Computer Application
Dev Bhoomi Institute of Management Studies - Dehradun
06.2019
Intermediate - PCM
Shanti Mission Academy - Saharsa, Bihar
04.2014
High School -
Shanti Mission Academy - Saharsa, Bihar
03.2012
Skills
- Strategic selling
- Written and verbal communication
- Client Relationships
- Fluent in English & Hindi
- CRM handling
- Relationship Building
- Client acquisition
- Issue Resolution
- Excellent Communication
- New Business Development
- Customer Service
- Value Selling
- Effective customer communication
- Sales Reporting
- Fluent in English
- Product Knowledge
- CRM proficiency
- Time Management
Personal Information
Title: RELATIONSHIP MANAGER
Languages
- English, Advanced
- Hindi, Advanced
- Urdu, Advanced
Timeline
Relationship Manager (B2B)
Infodrive India Pvt Ltd, New Delhi (Volza LLC)
07.2023 - Current
Senior Business Development Executive (B2C)
Byju's, Noida
04.2021 - 06.2023
Studio Manager (B2B & B2C)
Pepperfry, Patna
03.2019 - 02.2021
BCA - Computer Application
Dev Bhoomi Institute of Management Studies - Dehradun
Intermediate - PCM
Shanti Mission Academy - Saharsa, Bihar
High School -
Shanti Mission Academy - Saharsa, Bihar
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