Md.merajuddin khan
General Manager/operation Manager
Okhla
Overview
21
21
years of professional experience
Work History
General Manager of Operations
Hotel Mumtaz Mahal
10.2017 - 09.2022
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
General Manager of Operations
Hotel Africa Avenue
12.2014 - 09.2017
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Housekeeping Manager
Shervani Hospitalities Ltd.
03.2011 - 12.2014
- Company Overview: ONE OF BRAND NAME IN INDIAN HOSPITALITY
- WORKED AS A HOUSEKEEPING MANAGER WITH SHERVANI HOSPITALITIES LTD
- RESPONSIBLE FOR THE WHOLE OPERATION IN HOUSEKEEPING
- TO TRAIN, SCHEDULE AND STAFF PROPERLY TO GAIN MAXIMUM RESULT FROM HOUSEKEEPING
- MAKE CAPITAL AND SEASONAL BUDGET WITH COST MANAGEMENT
- PERSONALLY TAKE CARE OF V.I.P.GUESTS
- ALONG WITH HIGH LABEL OF CLEANING, LOOK AFTER THE GARDENING AND MAINTAINING HE BEAUTY OF THE WHOLE PROPERTY
- TAKING CARE OF FURNITURE POLISHING, TOUCHING OF ROOMS, POLISH METAL FIXTURES AND TILES, CARPET SHAMPOOING, AND TAKING CARE OF WEEKLY, MONTHLY AND SEASONAL CLEANING
- TAKING CARE OF OUR LINEN PROPERLY
- TAKING INVENTORY OF EVERY ITEMS, FROM COMPLIMENTRY TO LINEN ITEMS ON TIME
- ONE OF BRAND NAME IN INDIAN HOSPITALITY
Asstt. Executive (Housekeeper)
The Royal Retreat Resort
11.2009 - 01.2011
- Ensure greatest attention to detail and highest standards for the overall cleanliness and maintenance of all guest rooms and public areas within the hotel
- Oversee and supervise the daily preparation of all VIP and show rooms
- Ensure completion of quality control checks, daily room checks, maintaining regular number of inspections per month
- Responsible for providing training to housekeeping team in proper procedures and correct use of equipments
- Liaise with Front Office, Engineering and other departments to coordinate guest service and resolve emerging issues promptly
- Manage the resources given by the executive housekeeper to achieve the common objectives of cleanliness maintenance and attractiveness in my given shift
Housekeeping Supervisor
Hotel Shivoy
11.2001 - 12.2007
- Responsible to maintain the housekeeping daily activities
- Vacuum all rooms including behind furniture clean carper, dusts and cleaning bathrooms
- Maintained list of vacancy rooms ready to clean
- Ensured clean uniforms and maintain positive working relationships to the guests
- Ensured standards of guest rooms
- Solved guest problems to exceed customer expectations
- Provided training to new employees, given monthly safety training, and effectively preventing injuries
- Communicated effectively with all hotel departments for all guests
Education
Three years Diploma - Hotel Management
Indian Institute of Business Management
PatnaSkills
hospitality housekeeping operations
Timeline
General Manager of Operations
Hotel Mumtaz Mahal
10.2017 - 09.2022
General Manager of Operations
Hotel Africa Avenue
12.2014 - 09.2017
Housekeeping Manager
Shervani Hospitalities Ltd.
03.2011 - 12.2014
Asstt. Executive (Housekeeper)
The Royal Retreat Resort
11.2009 - 01.2011
Housekeeping Supervisor
Hotel Shivoy
11.2001 - 12.2007
Three years Diploma - Hotel Management
Indian Institute of Business Management
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