Md.merajuddin khan
General Manager/operation Manager
Okhla
Overview
21
21
years of professional experience
Work History
General Manager of Operations
Hotel Mumtaz Mahal
Agra
10.2017 - 09.2022
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
General Manager of Operations
Hotel Africa Avenue
12.2014 - 09.2017
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Housekeeping Manager
Shervani Hospitalities Ltd.
03.2011 - 12.2014
- Company Overview: ONE OF BRAND NAME IN INDIAN HOSPITALITY
- WORKED AS A HOUSEKEEPING MANAGER WITH SHERVANI HOSPITALITIES LTD
- RESPONSIBLE FOR THE WHOLE OPERATION IN HOUSEKEEPING
- TO TRAIN, SCHEDULE AND STAFF PROPERLY TO GAIN MAXIMUM RESULT FROM HOUSEKEEPING
- MAKE CAPITAL AND SEASONAL BUDGET WITH COST MANAGEMENT
- PERSONALLY TAKE CARE OF V.I.P.GUESTS
- ALONG WITH HIGH LABEL OF CLEANING, LOOK AFTER THE GARDENING AND MAINTAINING HE BEAUTY OF THE WHOLE PROPERTY
- TAKING CARE OF FURNITURE POLISHING, TOUCHING OF ROOMS, POLISH METAL FIXTURES AND TILES, CARPET SHAMPOOING, AND TAKING CARE OF WEEKLY, MONTHLY AND SEASONAL CLEANING
- TAKING CARE OF OUR LINEN PROPERLY
- TAKING INVENTORY OF EVERY ITEMS, FROM COMPLIMENTRY TO LINEN ITEMS ON TIME
- ONE OF BRAND NAME IN INDIAN HOSPITALITY
Asstt. Executive (Housekeeper)
The Royal Retreat Resort
Udaipur
11.2009 - 01.2011
- Ensure greatest attention to detail and highest standards for the overall cleanliness and maintenance of all guest rooms and public areas within the hotel
- Oversee and supervise the daily preparation of all VIP and show rooms
- Ensure completion of quality control checks, daily room checks, maintaining regular number of inspections per month
- Responsible for providing training to housekeeping team in proper procedures and correct use of equipments
- Liaise with Front Office, Engineering and other departments to coordinate guest service and resolve emerging issues promptly
- Manage the resources given by the executive housekeeper to achieve the common objectives of cleanliness maintenance and attractiveness in my given shift
Housekeeping Supervisor
Hotel Shivoy
Gorakhpur
11.2001 - 12.2007
- Responsible to maintain the housekeeping daily activities
- Vacuum all rooms including behind furniture clean carper, dusts and cleaning bathrooms
- Maintained list of vacancy rooms ready to clean
- Ensured clean uniforms and maintain positive working relationships to the guests
- Ensured standards of guest rooms
- Solved guest problems to exceed customer expectations
- Provided training to new employees, given monthly safety training, and effectively preventing injuries
- Communicated effectively with all hotel departments for all guests
Education
Three years Diploma - Hotel Management
Indian Institute of Business Management
PatnaSkills
hospitality housekeeping operations
housekeeping supplies
laundry supplies
leadership
management
organizational skills
communication skills
Training and mentoring
Ordering cleaning supplies
Budget administration
Inventory replenishment
Employee scheduling
Preventive Maintenance
Timeline
General Manager of Operations
Hotel Mumtaz Mahal
10.2017 - 09.2022
General Manager of Operations
Hotel Africa Avenue
12.2014 - 09.2017
Housekeeping Manager
Shervani Hospitalities Ltd.
03.2011 - 12.2014
Asstt. Executive (Housekeeper)
The Royal Retreat Resort
11.2009 - 01.2011
Housekeeping Supervisor
Hotel Shivoy
11.2001 - 12.2007
Three years Diploma - Hotel Management
Indian Institute of Business Management