System OS Installation
Hi, I’m
Md Mujeeb Ahmed Jeelani
Director
Mysore
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
years of professional experience
7
years of post-secondary education
1
Certification
4
Languages
Work History
rProcess Outsourcing Services Pvt LtdMysore
Sr. Director – Customer Success
04.2014 - Current
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Represented company and promoted products at conferences and industry events.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Educomp Solutions Pvt LtdBengaluru
Area Sales Manager
11.2012 - 12.2013
Job overview
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Built lasting relationships with clients through outstanding customer service interactions.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
rProcess Outsourcing Services Pvt LtdMysore
Associate Manager – Delivery
06.2010 - 11.2012
Job overview
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
HTMT Global Solutions Pvt LtdMysore
Sr. Team Lead
01.2008 - 03.2010
Job overview
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Set up and calibrated machinery to meet specific production requirements.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
IBMBengaluru
Sr Customer Care Representative
01.2006 - 05.2007
Job overview
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
24/7 Customer CareBengaluru
Tele Sales Executive
09.2005 - 12.2005
Job overview
- Opened new accounts and documented personal, demographic, and payment information in system.
- Developed extensive knowledge of products and services to better assist customers.
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
- Provided information about available products and services, membership details, and purchase advantages.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Education
St Pauls High SchoolMysore
High School Diploma
03.1998 - 04.2000
Al Ameen CollegeBengaluru
Bachelor of Science from PCMB
07.2000 - 07.2002
Periyar UniversitySalem
B.com from Business Administration And Management
06.2005 - 08.2008
Myra - School of BusinessMysore
MBA from Business Administration And Management
03.2017 - 03.2017
Skills
High-quality customer service
Customer needs
Customer needs anticipation and conflict mitigation
Customer communication
Efficient customer service expert
Managing customer relations
Customer Relationship Management (CRM)
Customer acquisition and retention
Direct to Customer strategies
Customer-driven diagnostics
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 200 in the development of creating merchant coupons.
- Achieved reaching manpower of 1500 by introducing LiDAR services for autonomous vehicles tasks.
- Resolved product issue through consumer testing.
- Supervised team of 1500 staff members.
Affiliations
- Association of Information Technology Professionals
Additional Information
Technical Skills
Operating Systems: Windows 2013, 2008, 2007, 2003, 2000, XP, 98
Project Management Tools: MS Office, Outlook Management, Router Configurations (Wifi), System OS Installation, Networking.
Quality Processes Awareness
Six Sigma – Analytical Skills – Fish Bone Diagram, 5 WHY’s Analysis, Accumulative & Cumulative Analysis.
Certified ISO 27001:2013 Lead Implementer
Software
Certification
ISO Lead Implementer
Interests
Marketing
Community service
Travel
Sports
Volunteering
Mountaineering
Timeline
ISO Lead Implementer
05-2017
Myra - School of Business
MBA from Business Administration And Management
03.2017 - 03.2017
Sr. Director – Customer Success
rProcess Outsourcing Services Pvt Ltd
04.2014 - Current
Area Sales Manager
Educomp Solutions Pvt Ltd
11.2012 - 12.2013
Associate Manager – Delivery
rProcess Outsourcing Services Pvt Ltd
06.2010 - 11.2012
Sr. Team Lead
HTMT Global Solutions Pvt Ltd
01.2008 - 03.2010
Sr Customer Care Representative
IBM
01.2006 - 05.2007
Tele Sales Executive
24/7 Customer Care
09.2005 - 12.2005
Periyar University
B.com from Business Administration And Management
06.2005 - 08.2008
Al Ameen College
Bachelor of Science from PCMB
07.2000 - 07.2002
St Pauls High School
High School Diploma
03.1998 - 04.2000