System OS Installation
Hi, I’m
Md Mujeeb Ahmed Jeelani
Director
Mysore
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
years of professional experience
7
years of post-secondary education
1
Certification
4
Languages
Work History
rProcess Outsourcing Services Pvt LtdMysore
Sr. Director – Customer Success
04.2014 - Current
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Represented company and promoted products at conferences and industry events.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Educomp Solutions Pvt LtdBengaluru
Area Sales Manager
11.2012 - 12.2013
Job overview
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Built lasting relationships with clients through outstanding customer service interactions.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
rProcess Outsourcing Services Pvt LtdMysore
Associate Manager – Delivery
06.2010 - 11.2012
Job overview
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
HTMT Global Solutions Pvt LtdMysore
Sr. Team Lead
01.2008 - 03.2010
Job overview
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Set up and calibrated machinery to meet specific production requirements.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
IBMBengaluru
Sr Customer Care Representative
01.2006 - 05.2007
Job overview
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
24/7 Customer CareBengaluru
Tele Sales Executive
09.2005 - 12.2005
Job overview
- Opened new accounts and documented personal, demographic, and payment information in system.
- Developed extensive knowledge of products and services to better assist customers.
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
- Provided information about available products and services, membership details, and purchase advantages.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Education
St Pauls High School, Mysore
High School Diploma
03.1998 - 04.2000
Al Ameen College, Bengaluru
Bachelor of Science from PCMB
07.2000 - 07.2002
Periyar University, Salem
B.com from Business Administration And Management
06.2005 - 08.2008
Myra - School of Business, Mysore
MBA from Business Administration And Management
03.2017 - 03.2017
Skills
High-quality customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 200 in the development of creating merchant coupons.
- Achieved reaching manpower of 1500 by introducing LiDAR services for autonomous vehicles tasks.
- Resolved product issue through consumer testing.
- Supervised team of 1500 staff members.
Affiliations
- Association of Information Technology Professionals
Additional Information
Technical Skills
Operating Systems: Windows 2013, 2008, 2007, 2003, 2000, XP, 98
Project Management Tools: MS Office, Outlook Management, Router Configurations (Wifi), System OS Installation, Networking.
Quality Processes Awareness
Six Sigma – Analytical Skills – Fish Bone Diagram, 5 WHY’s Analysis, Accumulative & Cumulative Analysis.
Certified ISO 27001:2013 Lead Implementer
Software
Certification
ISO Lead Implementer
Interests
Marketing
Community service
Travel
Sports
Volunteering
Mountaineering
Timeline
ISO Lead Implementer
05-2017
Myra - School of Business
MBA from Business Administration And Management
03.2017 - 03.2017
Sr. Director – Customer Success
rProcess Outsourcing Services Pvt Ltd
04.2014 - Current
Area Sales Manager
Educomp Solutions Pvt Ltd
11.2012 - 12.2013
Associate Manager – Delivery
rProcess Outsourcing Services Pvt Ltd
06.2010 - 11.2012
Sr. Team Lead
HTMT Global Solutions Pvt Ltd
01.2008 - 03.2010
Sr Customer Care Representative
IBM
01.2006 - 05.2007
Tele Sales Executive
24/7 Customer Care
09.2005 - 12.2005
Periyar University
B.com from Business Administration And Management
06.2005 - 08.2008
Al Ameen College
Bachelor of Science from PCMB
07.2000 - 07.2002
St Pauls High School
High School Diploma
03.1998 - 04.2000
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