MD QAISER AZMI
IT Professional
Mumbai,MH
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
2
2
years of professional experience
Work History
Business Analyst - Senior Executive IT
HDFC ERGO
Mumbai
06.2023 - Current
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Established performance metrics to measure progress towards goals and objectives.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Performed cost-benefit analysis of proposed changes to business processes.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Leveraged SQL queries to extract, transform and load data into databases.
- Maintained documentation of all the processes related to Data Analysis.
- Translated business needs and stakeholder requirements into comprehensive Business Requirements Documents (BRDs) and detailed Functional Requirements Documents (FRDs).
- Analyzed data retrieved from RESTful APIs in JSON format to identify trends, patterns, and correlations for business insights.
- Gathered requirements from stakeholders to design data models and reports, often involving the integration of data from RESTful APIs in JSON format.
Software Engineer
HDFC ERGO General Insurance Company
Mumbai, Maharashtra
01.2023 - 06.2023
- Analyzed user requirements to develop software solutions and created technical specifications.
- Developed C# applications to automate processes and streamline workflow.
- Analyzed business requirements and designed appropriate software solutions using C#, ASP.NET, and SQL Server.
- Created web services and web APIs in C# for communication between different systems.
- Implemented object-oriented programming principles such as abstraction, encapsulation, inheritance, and polymorphism into the development of C# applications.
- Built custom user interfaces using Windows Forms with C# .NET framework technologies.
- Performed unit testing on various modules of the application to ensure quality assurance standards were met prior to deployment.
- Collaborated with other developers to resolve technical issues related to system architecture design and implementation strategies.
- Prepared detailed documentation including diagrams, flowcharts, use cases, describing the overall architecture of the system.
Technical Support Consultant
MoGi Group
Ireland, Dublin
01.2022 - 11.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Assisted in development of system security protocols.
Education
BTECH - Information Technology
06.2018 - 06.2022
Completed my bachelor's in information technology - BTECH (IT) from RCC Institute of Information Technology with 8.02 CGPA.
Boards 12th - Science
03.2016 - 04.2018
Completed my 12th from West Bengal Board of Higher Secondary Education in Science (PCMB) with 70%.
Pre - Boards (10th) - Mathematics
02.2016 - 03.2018
Completed my 10th from West Bengal Board of Secondary Education with 67%.
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
- Visio
- Power BI
- Python
- SQL
- C
- C#
- NET
- Microsoft Project
- Schedule Management
- Cost-benefit analysis
- Technical writing
- Business process improvement
- Data visualization
- Time Management
- Stakeholder Management
- SAS
- Rest APIs
- JSON
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Business Analyst - Senior Executive IT - HDFC ERGO
06.2023 - Current
Software Engineer - HDFC ERGO General Insurance Company
01.2023 - 06.2023
Technical Support Consultant - MoGi Group
01.2022 - 11.2022
RCC INSTITUTE OF INFORMATION TECHNOLOGY - BTECH, Information Technology
06.2018 - 06.2022
Heartley Higher Secondary School - Boards 12th, Science
03.2016 - 04.2018
The Crescent School - Pre - Boards (10th), Mathematics
02.2016 - 03.2018
Certification
Power BI Certified Data Analyst
- PL300
Microsoft Project.
- MS Project
- ISO Certified Auditor.
- SQL
- Gen AI.
Accomplishments
- Led team to meet 97% of SLAs by streamlining business processes and identifying areas for improvement.
- Reduced organizational operating costs by 13% by streamlining processes.
- Coordinated cross-functional teams and provided business analysis for multiple projects.
- Developed an organizational change management strategy for multiple employees as a Project Management Lead.
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureFlexible work hoursHealthcare benefitsPaid sick leavePersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Playing Cricket
Reading Novels
Watching Web Series
Software
MS OFFICE
JIRA
MS Project
MS SQL Server
SAS
Postman
Affiliations
- MAKAUT
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