MD QAISER AZMI
IT Professional
Mumbai,MH
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Detail-oriented IT Support Technician with 2 years of experience in diagnosing and resolving a wide range of IT issues. Proficient in networking (LAN/WAN, TCP/IP, DNS, DHCP, VPNs), internet connectivity, IP phone systems (VoIP), CCTV installation and troubleshooting, and hands-on hardware support for desktops, laptops, printers, servers, and peripherals. Skilled in software and system support (Windows, Linux), help desk operations, and implementing IT security measures like firewalls and antivirus. Committed to providing outstanding user support, enhancing system uptime, and optimizing IT operations.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
HDFC ERGO
Mumbai, Maharashtra
06.2023 - Current
- Handled daily IT support activities, including troubleshooting a wide range of hardware (desktops, laptops, servers, printers), software (operating systems, applications), and network (wired/wireless connectivity, LAN/WAN, internet) issues.
- Configured, installed, and maintained IP phone systems (VoIP), resolving call quality, network configuration, and phone functionality issues.
- Installed, configured, and maintained CCTV systems (IP cameras, NVRs, DVRs), troubleshooting camera feeds, storage, and video quality.
- Managed and monitored the company’s local area network (LAN) and wide area network (WAN) to ensure efficient communication between devices.
- Provided timely and effective help desk support through phone, email, or on-site assistance, logging, and prioritizing technical support requests via a ticketing system.
- Managed and maintained IT documentation, including an inventory of IT hardware and software licenses.
- Collaborated with external service providers and vendors to resolve complex internet connectivity issues, and other IT-related problems.
- Identified and escalated complex IT issues to senior staff, or specialized vendors, when necessary.
- Applied in-depth knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs), and strong troubleshooting skills to resolve technical issues.
- Monitored network and system performance, performed regular checks, and applied fixes or improvements to ensure optimal uptime and security.
- Provided end-user training and guidance on basic IT functions, tools, and self-service procedures.
- Participated in system upgrades, patches, and IT security measures (firewalls, antivirus) to maintain optimal performance and security.
- Assisted in the implementation of IT security measures, including configuring and managing firewalls, antivirus software, and encryption tools.
- Contributed to maintaining a secure IT environment by enforcing security policies and best practices at the user and device level.
- Ensured data integrity and assisted with data backup and restoration procedures.
- Assisted with user account management, ensuring secure access controls, and timely deactivation of accounts.
- Assisted with IT asset management and maintained accurate records of equipment and software licenses.
System Analyst
HDFC ERGO
Mumbai, Maharashtra
01.2023 - 06.2023
- Analyzed user requirements to develop software solutions and created technical specifications.
- Developed C# applications to automate processes and streamline workflow.
- Analyzed business requirements and designed appropriate software solutions using C#, ASP.NET, and SQL Server.
- Created web services and web APIs in C# for communication between different systems.
- Implemented object-oriented programming principles such as abstraction, encapsulation, inheritance, and polymorphism into the development of C# applications.
- Built custom user interfaces using Windows Forms with C# .NET framework technologies.
- Performed unit testing on various modules of the application to ensure quality assurance standards were met prior to deployment.
- Collaborated with other developers to resolve technical issues related to system architecture design and implementation strategies.
- Prepared detailed documentation including diagrams, flowcharts, use cases, describing the overall architecture of the system.
Technical Support Consultant
MoGi Group
Dublin, Ireland
01.2022 - 11.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Assisted in development of system security protocols.
Education
BTECH - Information Technology
06.2018 - 06.2022
Completed my bachelor's in information technology - BTECH (IT) from RCC Institute of Information Technology with 8.02 CGPA.
Boards 12th - Science
03.2016 - 04.2018
Completed my 12th from West Bengal Board of Higher Secondary Education in Science (PCMB) with 70%.
Pre - Boards (10th) - Mathematics
02.2016 - 03.2018
Completed my 10th from West Bengal Board of Secondary Education with 67%.
Skills
- Microsoft Office Suite
- Data analysis and visualization
- Programming languages (Python, C#)
- Database management (SQL)
- Networking technologies
- Project management
- Cost-benefit analysis
- Technical writing
- Business process improvement
- Time management
- Stakeholder engagement
- Problem-solving strategies
- Interpersonal communication
- IT Support
- IT security
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
IT Support Engineer - HDFC ERGO
06.2023 - Current
System Analyst - HDFC ERGO
01.2023 - 06.2023
Technical Support Consultant - MoGi Group
01.2022 - 11.2022
RCC INSTITUTE OF INFORMATION TECHNOLOGY - BTECH, Information Technology
06.2018 - 06.2022
Heartley Higher Secondary School - Boards 12th, Science
03.2016 - 04.2018
The Crescent School - Pre - Boards (10th), Mathematics
02.2016 - 03.2018
Certification
Power BI Certified Data Analyst
- PL300
- Microsoft Project.
- MS Project
- ISO Certified Auditor.
- SQL
- Gen AI.
Accomplishments
- Assisted in improving IT support response times and issue resolution, contributing to a 15-20% faster issue resolution rate for network connectivity problems, IP phone issues, and hardware malfunctions, significantly enhancing overall user satisfaction
- Contributed to the efficient functioning of the company's network infrastructure by proactively diagnosing and resolving issues with wired and wireless connectivity and network devices, such as routers and switches, indirectly supporting a 5-10% reduction in network-related operational downtime
- Collaborated with users and external service providers to resolve complex IT issues, including internet connectivity and VPN problems, leading to a 90-95% first-call resolution rate for common network and system queries
- Supported the seamless integration and functionality of IP phone and CCTV systems within the network infrastructure, providing direct user assistance and troubleshooting, resulting in an 80% user adoption rate for new features, and improved system reliability
- Accurately documented network configurations, IP assignments, IT assets, and system configurations, ensuring 70% data accuracy and organized, accessible records for efficient troubleshooting and future planning
- Performed regular checks on network performance and applied fixes or improvements, contributing to optimized network uptime and bandwidth utilization
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureFlexible work hoursHealthcare benefitsPaid sick leavePersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Playing Cricket
Reading Novels
Watching Web Series
Software
MS OFFICE
JIRA
MS Project
MS SQL Server
SAS
Postman
AZURE
GCP
Affiliations
- MAKAUT
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