MD QAISER AZMI
IT Support
Mumbai,MH
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Highly Detail-Oriented and Analytical Technical Professional with a robust foundation in Computer Science and two years of practical experience in system support, programming, and data management. Proficient in technical languages, including SQL and C#, which are leveraged to troubleshoot complex issues and optimize system functions. Seeking to contribute specialized expertise in system maintenance, proactive issue resolution (Level 1/2 support), and driving successful user adoption within a dynamic technical environment. Proven ability to translate complex technical findings into clear reports for stakeholders, ensuring system stability and operational excellence.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
HDFC ERGO
Mumbai, Maharashtra
06.2023 - 01.2025
- Provided Level 1/2 functional and technical support to over [50+] users, ensuring system stability and optimizing user performance during and after major system deployments or upgrades.
- Collaborated directly with the core IT team to monitor day-to-day system performance and resolve complex user issues to maintain optimal system uptime and integrity.
- Developed and executed detailed User Acceptance Testing (UAT) plans across [Various Departments, that is Finance, HR, Supply Chain] to identify system gaps and ensure alignment with business requirements prior to go-live.
- Executed comprehensive data migration tasks from legacy SQL Server databases into target system formats (e.g., Excel templates), ensuring data integrity and accurate transformation for successful system deployments and operational cutovers.
- Applied SQL and C# programming knowledge to troubleshoot and customize reporting functions within business system, resulting in improved data extraction and integration efficiency by [20%].
- Monitored project deadlines and workflow adherence, providing detailed, weekly milestone-based reports to the Group IT Manager, ensuring the project remained on target and within budget constraints.
- Acted as a primary liaison between technical teams and various business departments, effectively communicating technical findings and presenting complex system capabilities clearly to non-technical stakeholders.
- Conducted structured training and support sessions for end-users, focusing on [Procurement], significantly improving user adoption and efficiency.
- Highly effective communicator with proven ability to present complex findings clearly and concisely to stakeholders, facilitating informed decision-making.
- Demonstrated attention to detail in data validation and requirements gathering, ensuring zero defect rate in critical financial and operational reports.
- Strong team player with experience in training and mentoring users to extract the best out of the team and drive higher utilization rates.
System Analyst
HDFC ERGO
Mumbai, Maharashtra
01.2023 - 06.2023
- Analyzed user requirements to develop software solutions and created technical specifications.
- Developed C# applications to automate processes and streamline workflow.
- Analyzed business requirements and designed appropriate software solutions using C#, ASP.NET, and SQL Server.
- Created web services and web APIs in C# for communication between different systems.
- Implemented object-oriented programming principles such as abstraction, encapsulation, inheritance, and polymorphism into the development of C# applications.
- Built custom user interfaces using Windows Forms with C# .NET framework technologies.
- Performed unit testing on various modules of the application to ensure quality assurance standards were met prior to deployment.
- Collaborated with other developers to resolve technical issues related to system architecture design and implementation strategies.
- Prepared detailed documentation including diagrams, flowcharts, use cases, describing the overall architecture of the system.
Technical Support Consultant
MoGi Group
Dublin, Ireland
01.2022 - 11.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Assisted in development of system security protocols.
Education
BTECH - Information Technology
06.2018 - 06.2022
Completed my bachelor's in information technology - BTECH (IT) from RCC Institute of Information Technology with 8.02 CGPA.
Boards 12th - Science
03.2016 - 04.2018
Completed my 12th from West Bengal Board of Higher Secondary Education in Science (PCMB) with 70%.
Pre - Boards (10th) - Mathematics
02.2016 - 03.2018
Completed my 10th from West Bengal Board of Secondary Education with 67%.
Skills
- Microsoft Office Suite
- Data analysis and visualization
- Programming languages (Python, C#)
- Database management (SQL)
- Networking technologies
- Project management
- Cost-benefit analysis
- Technical writing
- Business process improvement
- Time management
- Stakeholder engagement
- Problem-solving strategies
- Interpersonal communication
- IT Support
- IT security
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
IT Support Specialist - HDFC ERGO
06.2023 - 01.2025
System Analyst - HDFC ERGO
01.2023 - 06.2023
Technical Support Consultant - MoGi Group
01.2022 - 11.2022
RCC INSTITUTE OF INFORMATION TECHNOLOGY - BTECH, Information Technology
06.2018 - 06.2022
Heartley Higher Secondary School - Boards 12th, Science
03.2016 - 04.2018
The Crescent School - Pre - Boards (10th), Mathematics
02.2016 - 03.2018
Certification
Power BI Certified Data Analyst
- PL300
- Microsoft Project.
- MS Project
- ISO Certified Auditor.
- SQL
- Gen AI.
Accomplishments
- Assisted in improving IT support response times and issue resolution, contributing to a 15-20% faster issue resolution rate for network connectivity problems, IP phone issues, and hardware malfunctions, significantly enhancing overall user satisfaction
- Contributed to the efficient functioning of the company's network infrastructure by proactively diagnosing and resolving issues with wired and wireless connectivity and network devices, such as routers and switches, indirectly supporting a 5-10% reduction in network-related operational downtime
- Collaborated with users and external service providers to resolve complex IT issues, including internet connectivity and VPN problems, leading to a 90-95% first-call resolution rate for common network and system queries
- Supported the seamless integration and functionality of IP phone and CCTV systems within the network infrastructure, providing direct user assistance and troubleshooting, resulting in an 80% user adoption rate for new features, and improved system reliability
- Accurately documented network configurations, IP assignments, IT assets, and system configurations, ensuring 70% data accuracy and organized, accessible records for efficient troubleshooting and future planning
- Performed regular checks on network performance and applied fixes or improvements, contributing to optimized network uptime and bandwidth utilization
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureFlexible work hoursHealthcare benefitsPaid sick leavePersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Playing Cricket
Reading Novels
Watching Web Series
Software
MS OFFICE
JIRA
MS Project
MS SQL Server
SAS
Postman
AZURE
GCP
Affiliations
- MAKAUT