Microservices
Md Qamar Alam Khan
DGM Software Development
New Delhi,DL
Summary
Accomplished Deputy General Manager at One97 Communication Ltd, adept in cross-functional team coordination and organizational development. Spearheaded innovative technology solutions, enhancing team productivity and customer satisfaction. Demonstrated leadership in mentoring and project management, achieving significant improvements in internal communication and operational efficiency.
Overview
19
19
years of professional experience
Work History
Deputy General Manager
One97 Communication Ltd (Paytm)
04.2023 - Current
- Lead a cross-functional team of 50+ engineers, developers, and IT specialists in design, development, DBA and DWH and implementing innovative technology solutions.
- Delivered tocom.cloud, A feature rich powerful & effective marketing campaign builder platform with impressive UI & UX supports interactive campaign via SMS, Email, Voice OBDs, WAP, WEB, Whatsapp & RCS channels.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Participated in planning process to achieve corporate objectives.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
- Facilitated cross-functional collaboration to drive successful project completion within deadlines.
- Collaborated with department heads to establish goals and work plans.
- Improved internal communication channels, fostering a culture of transparency and accountability among team members.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
Assistant General Manager
One97 Communication Ltd (Paytm)
07.2018 - 03.2023
- Delivered a Telecom based solution, SMSC Aggregator which is capable of handling morethan100 million SMS a day.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Engineering Manager
One97 Communications Ltd (Paytm)
06.2015 - 06.2018
- Developed High TPS application like Post Call Notification, Precall, Vodafone CMS.
- Enhanced overall team productivity with continuous training and mentoring of junior engineers.
- Improved engineering processes by streamlining workflows and implementing efficient project management techniques.
- Identified areas of improvement in existing systems, providing recommendations that resulted in significant cost savings over time.
- Implemented quality control measures to reduce errors, resulting in increased customer satisfaction and repeat business.
Project Manager
One97 Communication Ltd
07.2013 - 05.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Technical Lead
One97 Communication Ltd
10.2010 - 06.2013
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
Team Lead
RealNetworks India Pvt Ltd
09.2007 - 10.2010
Consultant
Genpact Headstrong
05.2007 - 09.2007
Software Engineer
Widerthan India Pvt Ltd
12.2005 - 05.2007
Education
Bachelor of Engineering - Information Technology
04.2001 -
Skills
Cross-functional Team Coordination
Software
Docker, Jenkins
Java, Python, Nextjs
Mysql, Oracle
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureStock Options / Equity / Profit SharingTimeline
Deputy General Manager - One97 Communication Ltd (Paytm)
04.2023 - Current
Assistant General Manager - One97 Communication Ltd (Paytm)
07.2018 - 03.2023
Engineering Manager - One97 Communications Ltd (Paytm)
06.2015 - 06.2018
Project Manager - One97 Communication Ltd
07.2013 - 05.2015
Technical Lead - One97 Communication Ltd
10.2010 - 06.2013
Team Lead - RealNetworks India Pvt Ltd
09.2007 - 10.2010
Consultant - Genpact Headstrong
05.2007 - 09.2007
Software Engineer - Widerthan India Pvt Ltd
12.2005 - 05.2007
Asansol Engineering College - Bachelor of Engineering, Information Technology
04.2001 -
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