Md Qamar Alam Khan

Summary

Accomplished Deputy General Manager at One97 Communication Ltd, adept in cross-functional team coordination and organizational development. Spearheaded innovative technology solutions, enhancing team productivity and customer satisfaction. Demonstrated leadership in mentoring and project management, achieving significant improvements in internal communication and operational efficiency.

Overview

19

years of professional experience

Work History

Deputy General Manager

One97 Communication Ltd (Paytm)

04.2023 - Current

Lead a cross-functional team of 50+ engineers, developers, and IT specialists in design, development, DBA and DWH and implementing innovative technology solutions.
Delivered tocom.cloud, A feature rich powerful & effective marketing campaign builder platform with impressive UI & UX supports interactive campaign via SMS, Email, Voice OBDs, WAP, WEB, Whatsapp & RCS channels.
Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
Participated in planning process to achieve corporate objectives.
Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
Facilitated cross-functional collaboration to drive successful project completion within deadlines.
Collaborated with department heads to establish goals and work plans.
Improved internal communication channels, fostering a culture of transparency and accountability among team members.
Reviewed performance results to target and take corrective measures with authorization and escalation.

Assistant General Manager

One97 Communication Ltd (Paytm)

07.2018 - 03.2023

Delivered a Telecom based solution, SMSC Aggregator which is capable of handling morethan100 million SMS a day.
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Engineering Manager

One97 Communications Ltd (Paytm)

06.2015 - 06.2018

Developed High TPS application like Post Call Notification, Precall, Vodafone CMS.
Enhanced overall team productivity with continuous training and mentoring of junior engineers.
Improved engineering processes by streamlining workflows and implementing efficient project management techniques.
Identified areas of improvement in existing systems, providing recommendations that resulted in significant cost savings over time.
Implemented quality control measures to reduce errors, resulting in increased customer satisfaction and repeat business.

Project Manager

One97 Communication Ltd

07.2013 - 05.2015

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Identified plans and resources required to meet project goals and objectives.
Monitored project performance to identify areas of improvement and make adjustments.
Established effective communication among team members for enhanced collaboration and successful project completion.

Technical Lead

One97 Communication Ltd

10.2010 - 06.2013

Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.

Team Lead

RealNetworks India Pvt Ltd

09.2007 - 10.2010

Consultant

Genpact Headstrong

05.2007 - 09.2007

Software Engineer

Widerthan India Pvt Ltd

12.2005 - 05.2007

Education

Bachelor of Engineering - Information Technology

Asansol Engineering College, Asansol, India

04.2001 -

Skills

Cross-functional Team Coordination

Organizational Development

Project Management

Leadership and team building

Software

Microservices

Docker, Jenkins

Java, Python, Nextjs

Mysql, Oracle

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureStock Options / Equity / Profit Sharing

Timeline

Deputy General Manager - One97 Communication Ltd (Paytm)

04.2023 - Current

Assistant General Manager - One97 Communication Ltd (Paytm)

07.2018 - 03.2023

Engineering Manager - One97 Communications Ltd (Paytm)

06.2015 - 06.2018

Project Manager - One97 Communication Ltd