Summary
Overview
Work History
Education
Skills
Timeline
Achievments
Automation
Achievments
Automation
Certifications
Signature
Achievments
Automation
Certifications
Signature
Generic

MD RAHBAR ZAMAN

Senior Salesforce Administrator
Bengaluru

Summary

  • Have 5 years of industry experience in Application Software Designing, Development, Testing, and Implementation. This involved hands-on design and development using the Force.com Platform.
  • Experience in Salesforce Customizations, Security Access, creating profiles, roles, users, and page layouts.
  • Worked closely with BA for analyzing requirements and communicated with clients to understand the Service Requests/ Change Requests.
  • Strong Knowledge of SFDC and familiarity with designing Custom Objects and Force.com platform.
  • Have knowledge of Salesforce Apex, Visualforce, triggers, and LWC.
  • Experience using Salesforce Administration (SFA), Profiles, Creating Roles, Custom apps, Page Layouts, e-mail templates, Org-Wide defaults, Sharing rules, Work Flows, cross object formula, roll up summary, validation rules and multiple record types.
  • Proficient in using meta-data migration tools like Data Loader and Workbench.
  • Experience in service operations, working on multiple production incidents and service requests.
  • Experience and thorough Knowledge of the DevOps Process of deployment.
  • Experience in setting up Service and Sales cloud.
  • Basics of Integration, Salesforce APIs, various ways to integrate with Salesforce, REST and SOAP API, JSON.
  • Experience in Data audits and governance in Salesforce.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Salesforce Administrator Trainer

Freelancing
Bangalore
05.2023 - Current
  • Training college freshers and experienced IT professionals who aspire to switch into Salesforce.
  • Focusing on functional as well as technical aspects which is required for training.
  • Conducting weekly test to get an understanding of the batches.
  • Have trained close to 50 students on Salesforce.
  • Take multiple batches with different strength on a daily basis.
  • Prepare documentation on important topics within salesforce for students.
  • Helping the folks with common interview questions for admin role.
  • Creating presentations on different topics based on the module.

Senior Salesforce Analyst(Admin) - Technical Lead

WNS Global Services
Bengaluru
05.2021 - 10.2022
  • Evaluated and adopted new technologies to address changing industry needs.
  • Collaborating directly with client to understand requirements and work accordingly on it.
  • Fetching redundant data which are in no longer use in Reports and removing it from CRM to clear up space for development.
  • Moving manual work to automated process using flows and process builders.
  • Working on Lead and case management.
  • Creating dashboards and reports based on raw data received on sales and upcoming opportunities.
  • Working on user profiles, creating and managing users.
  • Setting up chatter for users.
  • Working on Email Administration and approval processes.
  • Using data management tools to export and import data within salesforce (Import Wizard, Data Loader), mass delete and transfer of records based on the need.
  • Setting up MFA for all the active users on the platform and training them on it.
  • Managing team having junior engineers to work through requirements.
  • Aligning territories based on provided requirements and creating reports and dashboards around it.
  • Writing SOQL queries to fetch various reports and to import and export data using Apex Data Loader.

Application Development Analyst

Accenture
Bengaluru
02.2018 - 03.2021
  • Participated in design and planning exercises for future software rollouts.
  • Providing standard Salesforce Solution for multiple Pharmaceutical Companies.
  • Development based on client requirement on CRM and moving it through SLDC life cycle, right from sandbox till Production.
  • Worked on multiple Go-Live readiness for different clients and have provided support after business live(post go-live support).
  • Working on production incidents Service Requests and fixing it accordingly based on priority.
  • Documentation of different requirements and functionalities, design and execution.

Education

Matriculation -

St Joseph's School
Bhagalpur
01.2009 - 03.2010

High School -

Vidyapeeth
06.2010 - 07.2012

B.E - E.E.E - Electrical And Electronics Engineering

New Horizon College of Engineering
Bangalore
08.2013 - 07.2017

Skills

    Salesforce Administrator

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Timeline

Salesforce Administrator Trainer

Freelancing
05.2023 - Current

Senior Salesforce Analyst(Admin) - Technical Lead

WNS Global Services
05.2021 - 10.2022

Application Development Analyst

Accenture
02.2018 - 03.2021

B.E - E.E.E - Electrical And Electronics Engineering

New Horizon College of Engineering
08.2013 - 07.2017

High School -

Vidyapeeth
06.2010 - 07.2012

Matriculation -

St Joseph's School
01.2009 - 03.2010

Achievments

  

· I have managed a bunch of new people in the team including Team Leads, SSE, and SE giving them a proper understanding of the project and helping them to understand the platform, helping them right from the development till deployment. I have managed it really well.

· I have worked on the biggest clients so far in the project managing a whole set of new people.

· Star of the Month Award.

· Multiple Spot Recognition.

· Received Pinnacle Award for my performance and contribution to the project. 

· Multiple shoutouts from the client (WNS) for handling the issues and providing an optimal solution to the requirements.

Automation

Automated the process of Territory Alignment through zip codes in lower orgs as well as Production, which earlier was through a data loading process.

I, along with the integration team, created new pipelines to run in different orgs to create the same data, which in hand took much lesser time and reduced error occurrence.

Right from creating data, mapping and sequence files and creating new required fields throughout different environments to match the data in the file.



Achievments

  • Training a new team and giving them a proper understanding of the project and helping them to understand the platform, helping them right from the development till deployment.
  • Star of the Month Award.
  • Multiple Spot Recognition from client end for providing optimal solutions.
  • For automation within the project and high performance in the quarter Q3-Q4-2019.

Automation

Automated the process of Territory Alignment through zip codes in lower orgs as well as Production, which earlier was through a data loading process.

I, along with the integration team, created new pipelines to run in different orgs to create the same data, which in hand took much lesser time and reduced error occurrence.

Right from creating data, mapping and sequence files and creating new required fields throughout different environments to match the data in the file.



Certifications

  • Salesforce Certified Administrator 201
  • Platform App Builder

Signature

Name - MD RAHBAR ZAMAN          D.O.B - 04-02-1994

Place - 

Signature - 

Achievments

  • Training a new team and giving them a proper understanding of the project and helping them to understand the platform, helping them right from the development till deployment.
  • Star of the Month Award.
  • Multiple Spot Recognition from client end for providing optimal solutions.
  • For automation within the project and high performance in the quarter Q3-Q4-2019.

Automation

Automated the process of Territory Alignment through zip codes in lower orgs as well as Production, which earlier was through a data loading process.

I, along with the integration team, created new pipelines to run in different orgs to create the same data, which in hand took much lesser time and reduced error occurrence.

Right from creating data, mapping and sequence files and creating new required fields throughout different environments to match the data in the file.



Certifications

  • Salesforce Certified Administrator 201
  • Platform App Builder

Signature

Name - MD RAHBAR ZAMAN          D.O.B - 04-02-1994

Place - 

Signature - 

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MD RAHBAR ZAMANSenior Salesforce Administrator