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As a Customer Success Specialist (CSS),I am customer obsessed and by using industry knowledge and business skills, I strive to proactively understand customer needs, technology barriers, and business challenges. I consult and strategies with business owners and decision-makers to align architectural and vertical expertise to drive commitments that enhance customer value and business-outcome. As CSS, my mission is to help my customers move to the next phase of the technology experience lifecycle and to enhance the utilization of Cisco’s products by maintaining an end-to-end lens. I partner closely with Accounts Teams, Sales Specialists, Delivery Teams, Certified Partners, Business Development teams, etc. to provide the best-possible experience for the customer via the delivery of knowledge and advisory sessions with a goal to advance customers through critical steps in the technology adoption process.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Sr. Project Customer Success Coordinator adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.

Experienced Senior Customer Success Account Manager (CSAM) with over 11 years of experience in Microsoft Abu Dhabi, UAE . Excellent reputation for resolving problems and improving customer satisfaction. Dedicated CSAM professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure CSAM position. Ready to help team achieve company goals. Reliable employee seeking this position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Achived Cloud Certifications: Azure Foundation, M365 Foundation, Power Apps Foundation and Secuirty

 With 14 years of proven experience in customer success, I am an energetic and results-driven professional. My communication skills are exemplary, and I possess the passion and drive needed to cultivate and foster professional, profitable relationships while maintaining unwavering trust. I excel in enhancing team performance and maximizing customer satisfaction through strategic account management and process improvements. As a talented customer success specialist, I offer top-notch abilities in project management, account planning, and executing seamless customer journeys.     Key Strengths:       Exemplary Communicator:  Adept at building and nurturing professional relationships, I excel at clear and effective communication with both customers and internal teams.     Results-Driven:  Known for my relentless pursuit of success, I consistently achieve targets, drive profitability, and exceed customer expectations.     Energetic Leadership:  My passion and energy infuse teams with motivation and a shared sense of purpose, elevating performance and morale.     Trustworthy Partner:  Customers trust me to understand their needs and deliver tailored solutions, fostering loyalty and long-term relationships.     Strategic Account Management:  Expert in managing accounts strategically, I implement processes that enhance customer satisfaction and retention.     Process Improvement:  I drive operational excellence by identifying and implementing process improvements, resulting in increased efficiency and productivity.     Project Management:  Proficient in managing projects, I ensure timely and successful execution, leading to customer satisfaction and business growth.     Customer Journeys:  I create and execute seamless customer journeys, resulting in exceptional experiences that keep clients coming back.  

Md Riaz

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VP Customer Success

Wireless Network Administrator

Customer Care Executive

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GNIIT - Software Engineering

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VP Customer Success

Wireless Network Administrator

Customer Care Executive

GNIIT - Software Engineering

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