MD Sahil Rahman
Order Management Specialist
Bangalore
Summary
Customer-focused and highly organized professional with 9 years of experience in customer support and order management across fast-paced industries. Skilled in handling customer inquiries, managing end-to-end order lifecycles, and resolving issues to ensure satisfaction and timely delivery. Proficient in ERP/CRM systems (SAP, Salesforce), with a strong track record of improving process accuracy and supporting cross-functional teams.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
2
2
Languages
Work History
Order Management Specialist
Element14
Bangalore
04.2024 - Current
- Process and manage customer quotes and orders from entry to delivery, ensuring accuracy and timely fulfillment.
- Coordinate with cross-functional teams (Sales, Logistics, Warehouse, Finance, and Customer Service) to ensure smooth order processing and issue resolution.
- Monitor order status and proactively communicate updates, delays, or changes to internal stakeholders and customers.
- Identify and resolve order discrepancies and backorders, improving customer satisfaction
- Maintain customer records and contract compliance in Salesforce, supporting a smooth order-to-cash process.
Support Specialist
Revolut
Bangalore
09.2023 - 11.2024
- Providing our users with an outstanding customer experience.
- Providing excellent customer service via our in-app live chat, phone and email.
- Collaborating with other teams internationally to tackle any customers' issues.
Sr. Representative, Operations
Concentrix
Bangalore
11.2022 - 08.2023
- Experience in managing a similar profile, especially with international customers.
- Strong communication skills, presentation and training capabilities.
- Ability to understand technology, and translate to customer value.
- Interpersonal skills to be able to span both internal as well as external stakeholders.
- Good understanding of account structures, and the ability to call high.
- Strong ability to - roll up sleeves-, along with potential managerial skills.
Customer Support Associate
European Study Point
Kolkata
10.2020 - 07.2022
- Counselling the students properly Based on prior research about the student activity.
- Generate leads for clients by screening students and identifying potential opportunities.
- Driving successful revenue for the organization by conducting market research.
- Monitor client problems and needs to anticipate inquiries and respond to issue immediately as they occur.
- Update and manage all sales activity and account information.
Business Associate
K.K Engineering
Kolkata
08.2017 - 02.2020
- Interact and discuss business with new clients, contractors & distributors from various parts of the city.
- Ensure scheduled delivery of product and services.
- Provide them with product specification, delivery, improvement projects.
- Provide quotations, technical documents and other support to Contractors/Distributors.
- Assisting existing clients, contractors & distributors with required support.
Business Development Executive
Sagar Industrial enterprises Pvt. Ltd
Guwahati
07.2014 - 05.2017
- To Map properties for rent and sale.
- Monitor the property market for to watch out for new and old properties up for sale.
- Create list of real estate sales/rental Properties.
- Maintain database of properties in the market and their owners.
- Inspecting sights, properties, builder projects and commercials.
- Providing property inspection to the clients.
Education
BBA -
Chaudhary Charan Singh University
06.2011
Skills
- Order process management
- Order fulfillment
- MS Excel
- Purchase order management
- EDI processing
- Order tracking
- Customer service
- Order verification
Disclaimer
I hereby declare that all above information is in correct with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above mentioned particulars.
Personal Information
- Father's Name: MD Naziruddin
- Date of Birth: 02/14/90
- Gender: Male
- Marital Status: Single
Timeline
Order Management Specialist
Element14
04.2024 - Current
Support Specialist
Revolut
09.2023 - 11.2024
Sr. Representative, Operations
Concentrix
11.2022 - 08.2023
Customer Support Associate
European Study Point
10.2020 - 07.2022
Business Associate
K.K Engineering
08.2017 - 02.2020
Business Development Executive
Sagar Industrial enterprises Pvt. Ltd
07.2014 - 05.2017
BBA -
Chaudhary Charan Singh University
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