Mohamed Salman
Bangalore
Summary
Dynamic manager with a proven ability to lead teams toward ambitious goals through effective communication and an engaging, social approach. A strong commitment to excellence consistently inspires and motivates team members to thrive in fast-paced environments. Expertise in fostering skill development and elevating customer service standards has resulted in measurable improvements and enhanced team performance. Passionate about creating a collaborative atmosphere that drives success and innovation.
Overview
11
11
years of professional experience
Work History
Team Lead- Account Management
Sutherland Global Services
Bangalore
03.2024 - 11.2025
- Led a high-performing team in optimizing service delivery processes, enhancing operational efficiency within a fast-paced environment.
- Implemented training programs for new staff, fostering skill development, and improving customer service standards across multiple shifts.
- Coordinated daily scheduling and workflow management to ensure seamless operations during peak hours.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Ensured the safe and timely production of scheduled deliverables by effectively utilizing people, equipment, and materials.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Senior Process Executive
Accenture Solutions Private Ltd.
10.2021 - 10.2022
- Analyzed and adjudicated complex insurance claims, ensuring compliance with regulatory guidelines and company policies.
- Utilized claims management software to streamline processing workflows, enhancing operational efficiency and accuracy.
Senior Associate
Cognizant Technology Solutions India Private Ltd.
Bangalore
01.2016 - 10.2018
- Worked in a high-performing team in optimizing service delivery processes, enhancing operational efficiency within a fast-paced environment.
- Experience in healthcare sector- calling hospitals for getting electronic medical records of customers (International process).
- Implemented process improvements that reduced claim processing time by optimizing workflows.
- Safeguarded patient confidentiality during the adjudication process by adhering to HIPAA guidelines and ensuring secure storage of personal information.
- Increased productivity within the team by sharing expertise on complex cases, fostering a collaborative work environment focused on continuous improvement.
- Managed a high volume of claims daily, consistently meeting deadlines and maintaining a low error rate.
Senior Sales Executive
Cavalier Animation
Bangalore
08.2014 - 12.2015
- Serving as in charge of the entire digital marketing for the company.
- Generating brand awareness through conducting events.
- Planning, budgeting, and execution of events such as inter-college quiz competitions, blood donation camps, and cultural and social events.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
Education
Bachelor of Business Management (BBM) - Commerce
Bangalore University
Bangalore05-2014
Pre-university course (PUC) - Commerce
Reva College
Bangalore05-2010
Secondary School Leaving Certificate (SSLC) -
Siddhartha Public School
Bangalore03-2008
Skills
- Critical thinking for problem solving
- Evaluating application usability
- Trend tracking
- Data-driven decision making
- Collaborative teamwork
- Team supervision, coaching and mentoring
- Skilled in MS Office tools
Languages
English
Kannada
Hindi
Urdu
Tamil
Personal Information
- Hobbies: Outdoor Sports, Environmental work, Photography
- Date of Birth: 05.09.1991
- Gender: Male
- Nationality: Indian
- Religion: Islam
Declaration
I solemnly declare that the information in this resume is true to the best of my knowledge.
Timeline
Team Lead- Account Management
Sutherland Global Services
03.2024 - 11.2025
Senior Process Executive
Accenture Solutions Private Ltd.
10.2021 - 10.2022
Senior Associate
Cognizant Technology Solutions India Private Ltd.
01.2016 - 10.2018
Senior Sales Executive
Cavalier Animation
08.2014 - 12.2015
Bachelor of Business Management (BBM) - Commerce
Bangalore University
Pre-university course (PUC) - Commerce
Reva College
Secondary School Leaving Certificate (SSLC) -
Siddhartha Public School