Summary
Overview
Work History
Education
Skills
Additional Information
Software
Certification
Work Availability
Timeline
Generic
Md Sanaullah  Khan

Md Sanaullah Khan

Sales Coordinator & It Assistant
Sheikhpura

Summary

Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

IT Assistant

Softech Solutions
Delhi
07.2018 - 05.2023
  • Responded to queries on phone, via email or through IT ticketing system.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Generated project status reports for upper management review, demonstrating proficiency in Software.
  • Installed and configured software and hardware.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Installed and configured operating systems and applications.
  • Generated reports to track performance and analyze trends.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Sales Coordinator

Vijaya Logistics
03.2011 - 08.2018
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
  • Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
  • Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Maintained long-term relationships with high net-worth clients.
  • Created documents recommended courses of actions to assist upper management in complex decision-making issues.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
  • Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
  • Reduced errors during sales and service processes by devising and deploying template responses.
  • Compiled client profiles and entered information into operating system.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
  • Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.

Education

Bachelor Of Business Administration -

Amity University
Noida
04.2006 - 03.2009

Skills

    User support

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Additional Information

  • Grade A , Passport Details Passport no-S9570989 Passport Expiry - 19/08/2029 Passport Issued - 20/08/2019

Software

C#, Oracle, Aspnet

Certification

Higher Diploma in Software Engineering

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Assistant

Softech Solutions
07.2018 - 05.2023

Sales Coordinator

Vijaya Logistics
03.2011 - 08.2018

Higher Diploma in Software Engineering

11-2009

Bachelor Of Business Administration -

Amity University
04.2006 - 03.2009
Md Sanaullah KhanSales Coordinator & It Assistant