Learning languages
MD SHADAB HUSSAIN
Customer Service Officer
Kolkata
Summary
I am seeking an opportunity as (position) to show my abilities for achieving absolute satisfaction from guests and contributing to the growth of the company enlarge productivity. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
5
5
Languages
Work History
Customer Service Officer, Operations Department
Indigo
Patna
02.2021 - 02.2023
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
Reservations Ticketing Officer (Indigo)
Indigo
Patna
02.2021 - 02.2023
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Customer Service Associate
Wipro
KOLKATA
09.2020 - 12.2020
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Retail Shop
Involved in Buying & selling of goods for a self owned small scale business.
KOLKATA
01.2018 - 12.2019
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Completed daily tasks accurately and on-time to support shop needs.
Education
High School Diploma -
Frankfinn Institute
Kolkata 02.2018 - 04.2019
Higher Secondary - Commercial Studies
NIOS National Institute Of Open Schooling
Kolkata 11.2017 - 06.2019
Indian Certificate of Secondary Education - Science Education
Ratnakar North Point School
Kolkata 06.2015 - 06.2016
Skills
Good communication skills
Certification
• Received certificate of achievement for the successful completion of the Fundamental of Digital Marketing by Google Digital Garage
Interests
Photography
Travelling / Exploring
Visiting Museums
Watching Documentaries
Additional Information
• Father's Name Md.Arshad Hussain
• Date of Birth 19th November 2000
• Strength Positive Friendly attitude
• Height 5'7"
• Weight 55 kgs
• Marital Status Single
• Nationality Indian
• Religion Islam
I do hereby confirm that the information provided above is true to the best of my knowledge & belief.
Place: kolkata
Signature: MD SHADAB HUSSAIN
Timeline
Customer Service Officer, Operations Department
Indigo
02.2021 - 02.2023
Reservations Ticketing Officer (Indigo)
Indigo
02.2021 - 02.2023
Customer Service Associate
Wipro
09.2020 - 12.2020
• Received certificate of achievement for the successful completion of the Fundamental of Digital Marketing by Google Digital Garage
03-2020
• Completed Google Web Designer Basics & achieved a certificate
03-2020
High School Diploma -
Frankfinn Institute
02.2018 - 04.2019
Retail Shop
Involved in Buying & selling of goods for a self owned small scale business.
01.2018 - 12.2019
Higher Secondary - Commercial Studies
NIOS National Institute Of Open Schooling
11.2017 - 06.2019
Indian Certificate of Secondary Education - Science Education
Ratnakar North Point School
06.2015 - 06.2016
Hobies
Learning something new .
Listening Music & having an adventure .
Hobies
Learning something new .
Listening Music & having an adventure .
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