Md Shahbaz Akhtar

Desire to be a part of vibrant and leading organization and create footprints in IT Service Management and Project Management to assist the organizations in all aspects by utilizing the skills, knowledge and experience with a balance of hands-on management and leadership responsibilities.

• Dynamic and resourceful IT Service Management Specialist with more than 14 years of experience in IT operations & management of enterprise system using internet and web services, web applications, databases, virtualized servers & network systems in a 24/7 global environment.
• ITIL V3 and SCRUM Masters Certified with leadership experience in spearheading service delivery, projects, & training teams in the design, implementation and operation of guidelines and best practices for delivery of business outcomes.
• Strong combination of project & process management abilities with proven expertise in building functional requirements, developing and implementing service strategy, overseeing and achieving the delivery of managed services according to performance expectations and operational efficiency.
• Success in leading, delivering and transitioning technology and financial projects from USA to India for clients from Australia, USA, and UK, as well as establishing and implementing broad learning and development strategies in support of employment development initiatives.
• Excellent communication skills with the ability to establish collaborative working relationships with key stakeholders including clients to deliver business technology solutions.

ITIL V3 Foundation