Hi, I’m
Md Shamshad Alam
Regional Manager
Dehri On Sone
Summary
To join an organization, where I can enhance and develop competencies to handle more responsible tasks in near future. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
years of professional experience
29
years of post-secondary education
Work History
AA INFO.TECH.PVT.Ltd.
CCE, Quality Analysis and supervisor(Operation)
03.2008 - 04.2012
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Evaluated employee performance and coached and trained to improve weak areas.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Boosted team performance by developing customer service training materials and conducting service training.
- Generated reports detailing findings and recommendations.
tatwa Technology Pvt Lts
Sr Team Leader
09.2013 - 10.2014
Job overview
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
LDB bank
planning Assit
10.2015 - 11.2016
Job overview
- Loan and Recovery department
Orion Edutech Private Limited
Regional Manager
08.2018 - Current
Job overview
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
- Spearheaded market expansion plans for senior leadership.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Taking care of Bihar (6 PMKKs) and UP ( 2 PMKKs) centers.
- Taking care all PMKVY skilling project along with CSR skill project and Generation India skill project.
Orion Edutech Pvt Ltd (PMKK Center)
Center Manager
01.2017 - 09.2018
Job overview
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
Education
University Overview
- Standard: Matriculation
- Percentage: 52%
- Board: B. S.E. B.
University Overview
- Standard: I.Sc
- Percentage: 61%
- Board: B. S.E. B.
Magadh University
Bachelor of Arts
04.2001
Skills
Adaptable
Fast learner
Staff Management
Operations Management
Process Improvement
Strategic Planning
Inventory Control
Schedule development
Business Development
Data Analytics
Staff Discipline
Employee Motivation
Training and mentoring
Goal-Oriented
Process Monitoring and Improvement
Project Management
Teamwork and Collaboration
Time Management
Multitasking
Decision-Making
Problem-solving abilities
Team building
Effective Communication
Adaptability
Reliability
Timeline
Regional Manager
Orion Edutech Private Limited
08.2018 - Current
Center Manager
Orion Edutech Pvt Ltd (PMKK Center)
01.2017 - 09.2018
planning Assit
LDB bank
10.2015 - 11.2016
Sr Team Leader
tatwa Technology Pvt Lts
09.2013 - 10.2014
CCE, Quality Analysis and supervisor(Operation)
AA INFO.TECH.PVT.Ltd.
03.2008 - 04.2012
Magadh University
Bachelor of Arts
04.2001
04.1999
04.2002
Personal Information
- Father's Name: Late Md Mustakin Ansari
- Date of Birth: 06/20/1984
- Nationality: Indian
- Marital Status: Married
- Email ID - shamshadlm663@gmail.com
- Contact - 9955814150
Additional Qualification
Diploma in computer Application
Disclaimer
I hereby declare that the information mentioned here is true to the best of my knowledge.
Specificquality
punctuality and dedication to achieve goal
Personal Information
- Father's Name: Late Md Mustakin Ansari
- Date of Birth: 06/20/1984
- Nationality: Indian
- Marital Status: Married
Additional Qualification
Diploma in computer Application
Disclaimer
I hereby declare that the information mentioned here is true to the best of my knowledge.
Specificquality
punctuality and dedication to achieve goal