Nitin Rathour
Customer Support Executive
Jaipur
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Support Executive
Business Alert Infotech Pvt. Ltd
Jaipur
09.2023 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Achieved high customer service ratings consistently by maintaining deep understanding of product offerings.
- Facilitated team meetings to identify areas for improvement in customer service protocols.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Education
B.Com - Accounts
Rajasthan University
Rajasthan 05.2022 - Current
10+2 - Accounting
Rawat Public Senior Secondary School
Jaipur, India 04.2001 -
10th - First Division
MVM Public School
Jaipur05-2017
Skills
Microsoft Office
Complaint resolution
Team building and training
Problem-solving abilities
Customer service excellence
Multitasking
Salesforce CRM
Customer Retention
Emotional Intelligence
Data Management
Personal Information
- Father's Name: Sh. Dharamveer Singh
- Date of Birth: 08/09/02
- Marital Status: Single
Hobbies
.Listening to music
.
Timeline
Customer Support Executive
Business Alert Infotech Pvt. Ltd
09.2023 - Current
B.Com - Accounts
Rajasthan University
05.2022 - Current
10+2 - Accounting
Rawat Public Senior Secondary School
04.2001 -
10th - First Division
MVM Public School
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