Md Shayaan Arshad Ansari

Kolkata

Summary

Highly motivated and smart working B.Com(H) graduate. Have more potential than being just a grad. Eager to utilize my financial acumen and business skills to contribute to a dynamic organization. Possess in-depth knowledge of customer service, and management. (English, Hindi, Bengali, currently working on more skill upgrades.)

Work History

Retail Help Desk Analyst

Wipro Ltd

Kolkata

11.2023 - Current

Provided technical support to customers over the phone and email.
Maintained detailed documentation of customer interactions, changes made, and resolutions taken in ticketing system.
Assisted customers by troubleshooting and resolving technical problems.

Education

B.com (H) - Financial Accounting

ACHARYA JAGADISH CHANDRA BOSE COLLEGE

Kolkata, India

07-2022

Class 12 -

ST. AUGUSTINE'S DAY SCHOOL

Kolkata, India

06-2019

Skills

Management
Communicating with clients

Technical support services
Relationship Building

Personal Information

Date of Birth: 10/26/2000
Nationality: INDIAN
Marital Status: single

Languages

Bengali
Hindi
English

Hobbies and Interests

A Motor Vehicle Enthusiast
A Gamer Too
All-Rounder

Accomplishments

Got appraisals from the DHM for Managing lab assets.

Timeline