Md Shehroz Khan

Nvidia Graphics Pvt Ltd, Pune, India
Technical Support | Mar 2022 – APRIL 2023

• Provided front-line IT support to employees and customers, resolving technical issues related to Windows, Networking platforms.
• Managed incoming support requests through calls and chats, ensuring 100% of tickets were logged in ServiceNow and prioritized based on urgency.
• Utilized remote control tools to troubleshoot and resolve hardware and software issues, achieving a 95% first-contact resolution rate.
• Updated users on the progress of their tickets and ensured prompt communication during issue resolution.
• Collaborated with desk-side support teams for complex issues and followed escalation procedures to reduce downtime.

Quality Assurance | MAY 2023– APRIL 2024

• Led data labeling initiatives for Machine Learning applications in Autonomous Vehicles, contributing to a 20% increase in productivity.
• Managed and validated data for various projects, ensuring a 98% accuracy rate in autonomous vehicle operations and improving system efficiency by 15%.
• Identified and labeled road signs, lane markings, pedestrians, and other crucial elements in video/image sequences.
• Synchronized recorded data with master databases, assisting team members with labeling and process optimization, reducing rework by 15%.
• Maintained a 99% quality score through rigorous checking of video/image quality and process improvements.