MD Siddiqh Ali

• Handled voice and chat-based support for top-tier clients, consistently resolving escalated issues.

• Achieved 100% customer satisfaction with zero negative ratings for two consecutive weeks.

• Coordinated directly with merchants and delivery partners to resolve high-priority cases.

• Mentored new hires through the buddy-up training model.

• Contributed actionable feedback that improved CX and SOPs.

• Coordinated training sessions for new team members on operational procedures.

• Processed 83 to 100 healthcare claims daily with strict accuracy and compliance.

• Handled adjudications, rework, and adjustment workflows with consistent TAT delivery.

• Maintained audit compliance and process integrity across all claims.

• Closed B2B e-learning solution deals with U.S.-based corporate clients.

• Conducted prospecting, email campaigns, and virtual meetings to convert leads.

• Helped digitize traditional training programs into custom e-learning modules.