Md Soyel Hossain
Murshidabad
Summary
With a proven track record at The Fisherman's Wharf Bangalore, I excel in budget administration and fostering strong team dynamics. My expertise in food safety compliance and ability to mentor staff has significantly enhanced dining experiences, achieving notable improvements in customer satisfaction and operational efficiency. Smart assistant restaurant manager offering several years in leadership positions. Successful at handling patron assistance and problem-solving for large several-seat restaurant. Focused and enthusiastic with excellent customer service and conflict resolution skills.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
The Fisherman's Wharf Bangalore(Averina International Resorts Pvt Ltd)
Banglalore
08.2023 - Current
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Supervised food preparation, ordering of supplies, and inventory control.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Created weekly work schedules for all restaurant personnel.
- Promoted special events or discounts to increase sales volume.
- Developed marketing strategies to attract new customers.
- Performed regular maintenance checks on kitchen equipment.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Restaurant Senior Supervisor
The Fisherman's Wharf Bangalore(Averina International Resorts Pvt Ltd)
Banglalore
07.2022 - 08.2023
- Provided leadership and guidance to a team of 35 employees.
- Directed daily pre-shift meetings to communicate service goals, special menu items, and guest requests.
- Handled guest complaints and special requests, ensuring each interaction enhanced the guest's experience.
- Monitored tables for service standards, assisting with service as necessary to ensure timely and efficient operations.
- Trained new servers on menu knowledge, service protocols, and customer interaction techniques.
- Provided high-level service to guests, handling multiple tables in a fast-paced, upscale dining environment.
- Suggested wine pairings and assisted guests with menu selections to enhance their dining experience.
- Assisted with inventory management, helping to ensure that all items were fully stocked and available for service.
- Implemented and maintained cleanliness and organizational standards for service areas.
Restaurant Captain
The Fisherman's Wharf Bangalore(Averina International Resorts Pvt Ltd)
Banglalore
02.2019 - 05.2022
- Greeted and welcomed guests to the restaurant.
- Assigned duties to wait staff and ensured they were completed in a timely manner.
- Monitored customer service standards and provided feedback to staff when necessary.
- Provided support and guidance to team members, ensuring that quality standards were met.
- Supervised the preparation of meals according to recipes and presentation specifications.
- Provided guests with excellent dining experiences.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Senior Steward
The Fisherman's Wharf Bangalore(Averina International Resorts Pvt Ltd)
Banglalore
04.2017 - 01.2019
- Assisted in preparing meals for special events, including buffet setup and presentation.
- Maintained accurate records of inventory levels and ordering supplies as needed.
- Created detailed reports outlining any maintenance issues or repairs needed in the kitchen area.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Steward
The Fisherman's Wharf Bangalore(Averina International Resorts Pvt Ltd)
Banglalore
07.2016 - 03.2017
- Engaged in periodic deep cleaning projects to uphold high standards of cleanliness and hygiene.
- Supported serving staff in delivering accurate and well-presented food orders.
- Stocked service stations with ice, napkins and straws.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Education
Diploma In Information Technology Application-DITA
Beldanga Barua Youth Computer Traning Center
Beldanga Murshidabad05-2016
Associate of Arts - HIGH SECONDERY
Rameswarpur High School
Beldanga Murshidamad Rameswarpur08-2015
Certificate In Information Technology Application
Beldanga Barua Youth Computer Training Center
Beldanga Murshidabad01-2015
Associate of Arts -
Rameswarpur High School
Beldanga Murshidabad05-2013
Skills
- Budget Administration
- Interpersonal and written communication
- Dish preparation
- Food and beverage knowledge
- Inventory Control
- Opening and closing procedures
- Staff Assessment
- Sales and Marketing
- POS system knowledge
- Shift Management
- Menu Planning
- Food Safety Compliance
- Budgeting and financial management
- Training and mentoring
- Employee Scheduling
- Hardworking
- Ability to work efficiently and effectively in a team
- Positive attitude
- Punctual and disciplined
- Can cope up with people easily
- Passionate towards work
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Restaurant Manager
The Fisherman's Wharf Bangalore(Averina International Resorts Pvt Ltd)
08.2023 - Current
Restaurant Senior Supervisor
The Fisherman's Wharf Bangalore(Averina International Resorts Pvt Ltd)
07.2022 - 08.2023
Restaurant Captain
The Fisherman's Wharf Bangalore(Averina International Resorts Pvt Ltd)
02.2019 - 05.2022
Senior Steward
The Fisherman's Wharf Bangalore(Averina International Resorts Pvt Ltd)
04.2017 - 01.2019
Steward
The Fisherman's Wharf Bangalore(Averina International Resorts Pvt Ltd)
07.2016 - 03.2017
Diploma In Information Technology Application-DITA
Beldanga Barua Youth Computer Traning Center
Associate of Arts - HIGH SECONDERY
Rameswarpur High School
Certificate In Information Technology Application
Beldanga Barua Youth Computer Training Center
Associate of Arts -
Rameswarpur High School
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