MD SUDHEERE ALAM

Objective:

Aspiring towards senior level assignments in administration & operations with reputed organization.

A hardcore marketing & administration professional with over 27 years of rich & diversified experience with corporate brands Shine Hospital, Dr Manthena Arogyalayam, Vijay Ortho & Multi Specialty, Videocon, tata Tele Services, idea Cellular, Whirlpool of India, Ceat Tyres Ltd, Blow Plast Ltd at various levels and disciplines in Ap, Telangana, Karnataka & Kerala, A start up and turnaround specialist in business operations & administration.

I am a person with good analytical skills and ability coupled with good communication skills and fluency in English, Telugu & Hindi languages, I am a self starter committed to growth and capable of implementing new strategies.

Over the years I have been a learner seeking morals and lessons from all my experiences of my Life, this has not only given me insight into myself but also triggered my interest's in understanding human behavior, My values a legacy from my family and my childhood up bringing in the disciplined environment of Defense services are the foundation on which my personality thrives, among them I rate loyalty, punctuality, hard work and integrity the fore most.

Expectations from Organization:

Adequate guidance to mold my personality for undertaking higher responsibilities, subsequently I seek challenges to grow further and achieve assigned goals and grow along with organization.

Holds A,B & C Certificates in NCC (Air Wing), selected as Pilot Officer in Indian Air Force through NCC Quota, participated 24 various level State & National level NCC camps, represented "NCC-AP Directorate" in prestigious "National Vayu Sainik" Camp held at Kota in Rajasthan. I was also an President Scout whilst at school.

Experience of launching startup's in South India, good knowledge of administration, process management, operations management and focus on manpower productivity, management, ROI accountability, expertise in administration & operations.

Formulating plans and reaching out to the unexplored market segments for business expansion, analyzing latest marketing trends and tracking competitor activities, providing valuable inputs for fine tuning admin & marketing strategies, training & direction to fellow employees for ensuring quality performance, meetings in regular intervals to know new business requirements, instituting procedure in place to control expenses.

Taking ownership of complaints and queries and proactively following through to resolution, ensuring that all customers' queries are well resolved, maintaining customers focus on all times and answering to customer's enquiries using the standard guidelines, ensuring the error free processing of all service requests, maintaining a high-quality customer experience, developing new streams for revenue growth and maintaining relationships with customers to achieve repeat and referral business, Interacting directly with clients and redressing queries & issues to their optimum satisfaction and resolving crucial & long pending complaints ensuring minimum TATs.