MD TANBIR HASAN
Kolkata
Summary
Highly motivated IT expert with over 3 years of experience in technical support, web development, and computer hardware, including 2 years remote work and 1 year in-office environment. Currently excelling as a Customer Success Associate, proven ability to manage escalation clients, resolve complex ELD issues, and reduce client cancellations through efficient process development.
Overview
3
3
years of professional experience
Work History
Customer Success Associate
GEAR HUBB US
Wyoming,
01.2024 - 06.2024
- Managed inbound and outbound communications, addressing inquiries, complaints, and providing service information
- Resolved complex issues single-handedly for escalation clients.
- Developed and implemented efficient company processes, significantly reducing client cancellations
- Provided technical support for SaaS and hardware-related queries.
- Supported sales teams by offering product information, pricing details.
- Conducted real-time chat interactions, ensuring efficient issue resolution.
- Responded promptly to customer emails.
Photo Editor & QA
BIZBOX PUBLISHING
Vista,
03.2022 - 09.2023
- Executed a wide range of photo editing tasks, including culling, cropping, straightening.
- Managed and organized a vast photo collection with exceptional organizational skills
- Utilized Flex Culling and Tight Culling techniques to ensure the highest.
- Consistently exceeded expectations by managing 9,000 images daily, peaking at 15,000, with meticulous attention to detail
- Maintained a low error rate of 0.45% monthly.
Frontend Web Developer
VIRGIN WORKZ
New Windsor
03.2018 - 09.2019
- Designed and developed computer and mobile-compatible websites
- Expertise in HTML5, CSS3, JavaScript, WordPress, and Bootstrap.
- Crafted visually stunning and responsive websites
Computer Hardware and Networking Technician
Freelance
Kolkata
03.2011 - 02.2018
- Executed data recovery: Swiftly restored crucial data to maintain workflow continuity
- Proficient in data entry: Ensured accurate and efficient processing of extensive data volumes
- Expert in OS installation: Installed systems to ensure seamless functionality.
- Meticulous in computer assembly: Guaranteed peak performance.
- Thorough optimization: Enhanced system efficiency and responsiveness through careful procedures
- Resolved hardware and networking issues.
Education
Bachelor of Science - Information Technology- Incompleted
Sikkim Manipal University
Kolkata, WB, India01.2016
Higher Secondary - Arts
Metia High School
Basirhat, India01.2010
Skills
- Microsoft Dynamic CRM
- HTML/CSS
- Technical Support
- Hardware and Networking
- Online Research
- Escalation Handling
- International Voice Process
- Data Recovery
- Customer Support
- Process Development
- SaaS troubleshooting
- Issue resolution
- Effective communication
Hobbies and Interests
- Gardening
- Traveling
- Cooking
Languages
- English, Professional proficiency
- Hindi, Professional proficiency
- Bengali, Native proficiency
Leadership Experience
Begumpur Pally Unnayan Kendra (NGO) Volunteer/Associate Member, Led impactful social initiatives, including organizing blood donation camps and distributing essential resources such as wheelchairs, walking sticks, and hearing aids to handicapped individuals.
Timeline
Customer Success Associate
GEAR HUBB US
01.2024 - 06.2024
Photo Editor & QA
BIZBOX PUBLISHING
03.2022 - 09.2023
Frontend Web Developer
VIRGIN WORKZ
03.2018 - 09.2019
Computer Hardware and Networking Technician
Freelance
03.2011 - 02.2018
Bachelor of Science - Information Technology- Incompleted
Sikkim Manipal University
Higher Secondary - Arts
Metia High School
Similar Profiles
SAIBHARGAV AKULASAIBHARGAV AKULA
Data Analyst at Pharma HubbData Analyst at Pharma Hubb
Lianne PoirierLianne Poirier
Fractional Chief Financial Officer at CFO Hubb Services Inc.Fractional Chief Financial Officer at CFO Hubb Services Inc.
Sherri ButlerSherri Butler
Case Manager /Victim Advocate at The HUBB ATCCase Manager /Victim Advocate at The HUBB ATC