Md Tausique Ahmed
Nagpur
Summary
Results-driven Operations Manager with a proven track record in optimizing business processes to enhance efficiency and boost profitability. Expertise in team management, operational cost reduction, and strategic planning contributes to organizational success. Recognized for strong leadership and problem-solving abilities that foster impactful decision-making and drive growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Tata Consultancy Services
Nagpur
02.2015 - Current
- Evaluated team members' work and supplied continuous coaching for performance enhancement.
- Handled complex customer complaints requiring managerial intervention.
- Implemented diverse wealth management options to meet client objectives.
- Provided rapid responses to questions regarding wealth management offerings.
- Contributed to investment presentations delivered to institutional and wealth management clients.
- Implemented effective strategies for risk management within the organization.
- Coordinated branch audits, risk management processes, and security protocols.
- Provided oversight of risk management initiatives within the organization.
Assistant Manager
Wipro Ltd
Kolkata
02.2005 - 11.2014
- Implemented consistent employee performance evaluations to highlight areas needing development.
- Effectively managed resolution of escalated client complaints.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted training sessions to enhance employee performance.
- Directed orientation sessions for new employees emphasizing key company initiatives.
- Facilitated conflict resolution among team members to ensure smooth workflow.
- Recruited and trained new employees to meet job requirements.
- Evaluated completed projects to ensure quality, standards compliance, and consistency.
- Facilitated one-on-one discussions to review work achievements and offer insights.
Offline Support Representative
Convergys India Services Pvt Ltd
Gurgaon
10.2003 - 02.2005
- Conducted computer diagnostics and resolved technical issues.
- Oversaw service requests to maintain high levels of customer satisfaction.
- Provided solutions to operational problems related to computer systems.
- Engaged in continuous learning through manuals, seminars, and conferences to enhance knowledge of technology.
Education
Bachelor of Arts - Humanities
Calcutta University
Kolkata08-2001
Higher Secondary - Science
A.J.C Bose College
Kolkata07-1997
Secondary -
Islamia High School
Kolkata06-1995
Skills
- Customer relationship management
- Wealth management
- Investment banking
- Operations management
- Change management
- Employee relations and conflict resolution
- Performance evaluations
- Team leadership
- Emergency response
- Risk management strategies
- Fraud risk management
- Compliance risk management
Affiliations
- Photography
- Gardening
- Cooking
- Travelling
Certification
- ITIL Foundation Certified
- Six Sigma Green Belt Certified
- Lean Six Sigma Certified
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Bengali
Elementary (A2)
A2
Timeline
Operations Manager
Tata Consultancy Services
02.2015 - Current
Assistant Manager
Wipro Ltd
02.2005 - 11.2014
Offline Support Representative
Convergys India Services Pvt Ltd
10.2003 - 02.2005
Bachelor of Arts - Humanities
Calcutta University
Higher Secondary - Science
A.J.C Bose College
Secondary -
Islamia High School
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