MD. UBAIDUR RAHMAN

Career-motivated and passionate professional with experience in the areas of Cyber Security Solution Planning, Escalation Management, and problem-solving skills. Focused and goal-oriented professional willing to add value to the existing process all the time; additional capabilities of critical thinking, Team Management, and strategy implementation. Successful portfolio with participative nature for the overall growth of the organization by planning and executing a variety of tasks including management, analysis, and coordination. A keen planner with skills in conceptualizing and effecting process initiatives to enhance efficiency and quality. Management professionals desiring to get instrumental in the comprehensive overall growth of the organization while refining present standards of skills, knowledge, and efficiency.

A versatile professional with over 10 years of expertise in Process Development, Application & Change Control, Planning, Implementation, Team Management, Risk & Incident Management. A dynamic and self-driven professional with an outstanding ability to manage multiple assignments including Enterprise Account Management, Analysis, Risk and Compliance Management.

• Skyhigh Security (McAfee Enterprise), 12/2022, Present, Technical Account Manager, Accelerate customer adoption products (CASB+DLP+Web Gateway) by leading the implementation journey., Provide technical guidance and manage timelines, migration goals, and business transformation strategies., Advocate for customer needs in order to overcome adoption blockers and drive new feature development., Develop strategic relationships with stakeholders to understand a customer's business and roadmaps., Lead quarterly business reviews and executive sessions to better understand business and technical needs., Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments., Develop best practices and resources that help accelerate cloud adoption.
• TRELLIX (MCAFEE), 04/2021, 12/2022, Global Team Lead- Technical Account Manager, Promoted twice from Technical Support Engineer to Technical Account Manager and further to Global Team Lead - Technical Account Manager., Managed Global Team of Technical Account Managers for Trellix., Leading a team of 14 team members Globally, 4 in Australia, 3 in EMEA, and 7 in the Northern America Region., Planning Individual Development, Discussion on Certification & Training., Manage KPI, Escalations, and Team Development., Discover training needs and provide coaching., Handled complete EMEA region Enterprise Accounts.
• TRELLIX (MCAFEE), 10/2020, 04/2021, Technical Account Manager, Research and recommend technological solutions that facilitate client objectives and profitability., Identified opportunities to work with senior departmental management and Seller Support Management to correct various issues that prevented sellers from contacting Seller support for technical assistance., Responsible for managing the relationship with Strategic accounts., Provided technical account and situation management to focus and coordinate information and resources to address issues, by delivering feedback and recommendations for service delivery issues., Analyze processes, service requests, and products to streamline and improve client interaction and ensure delivery of high-quality service to the customers., Managing Customer Lifecycle to increase security on Hybrid setup for customer's environment use., Provide additional support to the customers who are using McAfee Core products like ePO, Data Loss Prevention, End Point Security, McAfee Application & Change Control., Proactively worked on McAfee CASB solutions which additionally provides Shadow and Sanctioned IT solutions., Working on Cloud Activity Monitoring, Threat Detection, and Remediation.
• TRELLIX (MCAFEE), 07/2017, 09/2020, Technical Support Engineer, Research client's issues promptly and follows up with the customer with recommendations and action plans., Participated in team meetings weekly, ask questions, and provide input on case backlog, technical process, and new processes within the department., Utilized previously acquired technical experience to become actively involved in the day-to-day technology team to meet schedules and resolve problems.
• GOLDMAN SACHS, 05/2015, 03/2017, Senior System Analyst (Technology Services), Initiated multiple technical projects that improved performance and business functionality., Performed a key role in providing local helpdesk support to end users, dramatically reducing operational costs., Proactively acted as a co-ordinator between different resolver groups handling tech infra for escalation management., Acted as a single point of contact for any issue relating to access and outage and acted as the sole point of contact for all technical issues., Managed systematic records of customer interaction and inquiry details, and further provided action., Worked on Active Directory permissions and management., Worked on Unix NIS Environment., Worked on SecDB application and NDS assignments.
• CONVERGYS, 10/2012, 03/2015, Senior Escalation Engineer (Level-2), Worked as Microsoft Senior Specialist Escalation Engineer and worked with the clients directly on various issues handling Operating systems starting from Windows XP to Windows 10., Worked with end-users on a vast range of the issue and explored practical work about all the issues related to office and windows based on 3rd part application which did include working on hardware issues., Proactively provide the best support in the shortest time to the customer via call connect., Acted as a Level 2 tech for Microsoft Windows North America users., Managed installation and configuration of Windows Operating Systems, along with handling other general issues., Co-ordinate with other technical teams for areas of improvement & finding complex problems solutions.

• Recognized as Knowledge Champion of Quarter3 in 2019 and Quarter1 in 2020
• Acknowledged as a Top Performer and Team Player in Global Summit attended with Global Heads in Quarter 4 in the year 2021
• Awarded with R&R for Top Performer for Q1 and Q3 2023 and Top Contributor for sales