Md. Uzair Shaikh
Summary
Microsoft Certified Cloud professional with over 8 years of experience in Microsoft 365, Exchange Online, Email Security, and Compliance Management. Proven track record of resolving high-severity incidents and enhancing operational efficiency through effective communication, troubleshooting, documentation, and training. Experienced in providing end-to-end Microsoft 365 support while consistently achieving high customer satisfaction ratings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SHIFT LEAD / L3 (O365 / EXO / AZURE)
Lenovo
Bangalore
06.2024 - Current
- Managed Sev-1 and high-severity escalations for Microsoft 365 and Exchange Online environments, consistently meeting stringent SLA requirements and incident resolution targets.
- Administered Microsoft Entra ID, designing and implementing Identity and Access Management (IAM) solutions, including Conditional Access, Role-Based Access Control (RBAC), Privileged Identity Management (PIM), Just-In-Time (JIT) access, Multi-Factor Authentication (MFA) and strong Authentication Strength policies.
- Managed organisations end-to-end Security, using Microsoft Defender for Office 365 and Exchange Online Protection. Configured advanced Anti-Phishing Policies, Threat Policies, Safe Attachments and Safe Links policies, significantly reducing the attack surface and improving Spam Confidence Level (SCL) accuracy.
- Managed compliance and data governance through Microsoft Purview by designing and implementing Data Loss Prevention (DLP) policies, Sensitivity Labels, Retention Policies, Retention Labels, Data Lifecycle Management controls, and eDiscovery solutions.
- Designed and managed secure email infrastructure, including mail flow configuration, conditional routing, SMTP relays, DNS management, and email security controls. Implemented SPF, DKIM, and DMARC records, Exchange Online Protection, third-party email filtering solutions, retention tags, and Litigation Hold to strengthen organisational email security and compliance.
- Administered and resolved issues related to User Mailboxes, Shared Mailboxes, Microsoft 365 Groups, Distribution Lists, Resource Mailboxes, and Hybrid Exchange environments.
- Monitored, maintained, and improved organizational security posture and Microsoft Secure Score through proactive security assessments and remediation activities.
- Troubleshot and resolved Azure infrastructure issues, including VM connectivity failures, performance degradation, boot failures, Azure Virtual Desktop (AVD) host pool issues, and concurrent session management.
- Demonstrated advanced expertise in deploying and managing Azure resources, including Virtual Machines (VMs), Azure Virtual Desktop (AVD), Resource Groups, Virtual Networks (VNets), and related cloud infrastructure components.
- Developed and maintained technical documentation, Standard Operating Procedures (SOPs), and Knowledge Base (KB) articles for Microsoft 365 and Exchange administration, improving operational efficiency and knowledge sharing.
- Conducted individual and group training sessions for L1/L2 engineers and regional support teams, enhancing troubleshooting capabilities and reducing repeat escalations.
L2 / ESCALATION ENGINEER (O365 / EXO / AZURE)
Concentrix
Bangalore
07.2020 - 06.2024
- Internally promoted to Lenovo payroll, with roles, responsibilities, and technical skills aligned with those outlined in the Lenovo section above.
- Achieved the highest Customer Satisfaction (CSAT) scores within the team across multiple review periods by effectively addressing customer concerns, providing timely resolutions, and delivering exceptional support experiences.
EXCHANGE SERVER ADMINISTRATOR (ON-PREMISES)
Wipro
Mumbai
07.2019 - 07.2020
- Deployed and configured Exchange servers, including role installation, database configuration, DAG setup (where applicable), and post-installation validation.
- Managed and resolved issues related to client connectivity, mail flow, transport services, and connector configurations within on-premises Exchange infrastructure. Troubleshot issues related to Outlook, OWA, Active sync, ECP, EMS, EWS and OAB.
- Configured and maintained Federation Trust and Hybrid Configuration Wizard (HCW) components, enabling seamless free/busy coexistence and hybrid mail flow with Office 365.
- Administered and renewed Exchange SSL/TLS certificates, managing bindings, SAN configurations, and secure mail flow encryption.
- Utilised advanced knowledge of IIS Manager, Exchange Admin Center (EAC), and Exchange Management Shell (EMS) to optimise server management and troubleshooting.
WEB DESIGNER AND DEVELOPER
Digital Mario
Mumbai
01.2018 - 06.2019
- Designed and developed dynamic, responsive websites using HTML5, CSS3, Bootstrap, and WordPress.
- Optimised static websites for responsive design, ensuring compatibility across phones, tablets, and desktop devices.
- Installed and renewed various SSL certificates via csr to ensure secure HTTPS connection.
- Designed and hosted 1000+ websites.
Education
Bachelor of Science, - Information Technology (BSC.IT)
K.P.B Hinduja College of Commerce
Mumbai, India01-2017
Higher Secondary Certificate, - Science (PCM+Electronics)
M. H. Saboo Siddik Polytechnic
Mumbai, India01-2014
Skills
- Microsoft 365
- Microsoft Exchange Online
- Microsoft Defender for Office 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Defender for Office 365
- Microsoft Purview Compliance Portal
- Microsoft Teams
- Microsoft SharePoint
- Microsoft Partner Center
- Cross-Tenant Migration
- Email Flow
- Email Security
- Email routing
- Conditional email routing
- Retention Policies/Retention tags
- SPF, DKM and DMARC
- Exchange Mailbox Management
- Conditional Access
- Mailbox administration
- Role-based Access Control (RBAC)
- Multi Factor Authentication (MFA)
- Data Loss Prevention (DLP) policies
- Multi-factor authentication
- Data Lifecycle Management
- eDiscovery
- Virtualisation
- Virtual Machines
- Azure Virtual Desktops
- Azure Storage
- Cloud Computing
- ServiceNow Ticketing
- Website design
- Front-end development
- HTML5/CSS3
- Bootstrap
- WordPress
- DNS Management
- Web Hosting
- Communication
- Collaboration
- Team Management
- SOP Creation
- Knowledge Base Creation
- SOP development
- Knowledge base development
- Trainer
- Operational efficiency
- Team leadership
- Quality assurance
- Quality Control
- Knowledge sharing
- Written and verbal communication
- Leadership excellence
- Integrity and ethics
- Leadership excellence
- Integrity and ethics
Certification
- Microsoft 365 Certified: Administrator Expert (MS-102)
- Microsoft Certified: Teams Administrator Associate (MS-700)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Fundamentals (MS-900)
- Google Certified: Professional Chrome Enterprise Administrator
Social Media
www.linkedin.com/in/uzair-shaikh-m365
Timeline
SHIFT LEAD / L3 (O365 / EXO / AZURE)
Lenovo
06.2024 - Current
L2 / ESCALATION ENGINEER (O365 / EXO / AZURE)
Concentrix
07.2020 - 06.2024
EXCHANGE SERVER ADMINISTRATOR (ON-PREMISES)
Wipro
07.2019 - 07.2020
WEB DESIGNER AND DEVELOPER
Digital Mario
01.2018 - 06.2019
Bachelor of Science, - Information Technology (BSC.IT)
K.P.B Hinduja College of Commerce
Higher Secondary Certificate, - Science (PCM+Electronics)
M. H. Saboo Siddik Polytechnic