Md Warish Khan
LIC FL Insurance Advisor
Thoubal
Summary
Dynamic professional with a proven track record at Life Insurance Corporation of India, excelling in customer service and complaint resolution. Skilled in problem-solving and relationship building, I enhanced client satisfaction and streamlined processes, while initiating successful marketing campaigns to boost brand visibility. Committed to delivering exceptional service and fostering long-term client relationships.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Insurance] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
3
3
Languages
Work History
LIC FL AGENT
Life Insurance Corporation of India
05.2024 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Initiated digital marketing campaign to increase brand visibility.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Proprietor
Mother Pharma Yairipok Bazar
06.2017 - Current
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Implemented quality control measures to ensure products met high standards before being sold or serviced to customers.
- Implemented innovative inventory management systems to reduce costs and improve product availability.
- Entered income and expense details into business databases to track purchases and address variances.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Developed and managed relationships with vendors and suppliers.
- Consulted with customers to assess needs and propose optimal solutions.
- Boosted sales through effective merchandising strategies and attractive store displays.
Education
Bachelor of Science - Zoology
Yairipok Universal College
Yairipok 04.2001 -
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Customer complaint resolution
Polite communication skills
Marketing management
Relationship building
Timeline
LIC FL AGENT
Life Insurance Corporation of India
05.2024 - Current
Proprietor
Mother Pharma Yairipok Bazar
06.2017 - Current
Bachelor of Science - Zoology
Yairipok Universal College
04.2001 -