Summary
Overview
Work History
Education
Skills
Travelling
Timeline
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MD WASIM WAHID

MD WASIM WAHID

IT Support Engineer
Howrah

Summary

To acquire a position within the field of Information Technology with a company that will allow me to demonstrate my skills, knowledge, and desire to grow as an individual. I am looking to acquire a position with a company that provides the opportunity for further growth and development within the company.

Overview

8
8
years of professional experience
3
3
Languages

Work History

IT Support Engineer

WIPRO
08.2016 - 07.2018
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware and granted system permissions to new employees.
  • Monitored systems in operation and quickly troubleshot errors.
  • Assisted with updating technical support best practices for use by team.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured and tested new software and hardware.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured hardware, devices, and software to set up work stations for employees.

Customer Support Associate

Teleperformance
11.2022 - Current
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Provided primary customer support to internal and external customers.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Computer Applications -

TECHNO INDIA
KOLKATA 2016 PASS OUT
04.2001 -

Skills

Report Generation

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Travelling

I love Travelling and Exploring new places

Timeline

Customer Support Associate

Teleperformance
11.2022 - Current

IT Support Engineer

WIPRO
08.2016 - 07.2018

Bachelor of Computer Applications -

TECHNO INDIA
04.2001 -

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MD WASIM WAHIDIT Support Engineer