K Kritheka

Client: Intel.

• Configured and supported SAP S/4HANA SD processes, including sales orders, deliveries, billing, pricing, and returns management.
• Managing supply allocation, global ATP, and demand planning in SAP SCM, and backlog report generation in SAP BOBJ, and analysing the report by identifying bottlenecks and resolving them.
• Worked on the end-to-end Order-to-Cash cycle to improve operational efficiency.
• Order lifecycle management such as pricing, ATP, and logistics integration in SAP ECC.
• Managed customer master data and coordinated with MM and FI teams for seamless integration.
• Handling the end-to-end Jira ticket life cycle management, and creating a Jira dashboard.
• Power BI dashboard management of various reports, such as escalation, revenue, and BBB (booking, billing, and backlog) status report.
• Providing supply and demand guidance, and influencing stakeholders to align with business goals to maximise revenue opportunities.
• Engaging with customers to gather market insights, competitor updates, production plans, inventory behaviour, and consumption trends to drive accurate tactical demand forecasting.

Client : Siemens

• Demonstrated proficiency in order management by efficiently handling purchase orders and making accurate modifications to customer invoices.
• Ensured precise and punctual entry of customer order data and billing information into the Order Management system (OMS).
• Collaborated with customers on price negotiations.
• Effectively communicated with factories and warehouses to ensure smooth delivery coordination.
• Assisted customers in utilizing Siemens process instruments such as pressure, flow, and level transmitters, as well as positioners and valves through the PIA portal.
• Collaborated with the Finance and Accounting departments to resolve billing and return concerns.
• Delivered reports on open orders, shipments, backlog, and returns to both external customers and internal business partners.
• Interfaced with OEM customers and teams to identify and resolve problems throughout the entire order management cycle.