M E ANKAIYA
NEW DELHI
Summary
Empathetic Customer Support Executive known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel using active listening, clear communication, and patience to enhance customer satisfaction and foster loyalty.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
IENERGIZER
NOIDA
11.2022 - 01.2024
- Maintained up-to-date knowledge of airline policies and procedures regarding ticketing, baggage allowance and rebooking and cancellation fees.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Reviewed customer requests to determine appropriate accommodations within budget limitations.
- Processed payments for client bookings using secure payment processing systems.
Education
Bachelor of Commerce -
SHAHEED BHAGAT SINGH COLLEGE (DU)
NEW DELHI, INDIA07-2017
High School Diploma -
FATHER AGNEL SCHOOL
NEW DELHI, INDIA05-2015
Skills
- GDS systems
- Ticketing procedures
- Payment processing
- Customer accommodations
- Travel planning
- Customer relationship management
- Data entry
- Analytical and critical thinking
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Timeline
Customer Support Executive
IENERGIZER
11.2022 - 01.2024
Bachelor of Commerce -
SHAHEED BHAGAT SINGH COLLEGE (DU)
High School Diploma -
FATHER AGNEL SCHOOL