Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meagan Truver

Schererville

Summary

Experienced in drink preparation and customer service within fast-paced environments, demonstrating strong communication and multitasking skills. Successfully managed bar operations by adhering to safety protocols and state regulations, ensuring a high standard of service while maintaining sanitation and cleanliness. Developed effective relationships with customers and team members, contributing to a positive atmosphere and resolving complaints professionally. Proficient in cash handling and POS operation, consistently ensuring accurate transactions and inventory management.

Highly skilled Cleaning Contractor with substantial experience in industrial and commercial cleaning. Strong skills in project management, team leadership, and client communication. Significant impact made in previous employment through increased efficiency and improved quality control. Unwavering commitment to maintaining high standards of cleanliness, safety, and professionalism.

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

5
5
years of professional experience
2021
2021
years of post-secondary education

Work History

Bartender

Twin Peaks
Schererville
09.2024 - Current
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Resolved customer complaints in a professional manner.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports for management.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer, and cocktails for patrons.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Greeted frequent visitors by name and explained new promotions.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.

Contractor

Joel’s Building Maintenance
Dyer
03.2021 - Current
  • Scrubbed walls to remove dirt and grime.
  • Emptied all wastebaskets and disposed of trash in designated receptacles.
  • Stocked restroom supplies such as toilet paper, soap, and paper towels.
  • Assisted with special projects related to cleaning or maintenance when needed.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
  • Provided feedback to supervisors regarding any issues that arose during shifts.
  • Complied with OSHA regulations for hazardous material disposal.
  • Responded promptly to customer requests for cleaning services.
  • Resolved customer complaints about poor service in a courteous manner.
  • Sanitized all high-touch areas using approved chemicals.
  • Monitored inventory levels of cleaning supplies and restocked shelves as needed.
  • Disinfected furniture and equipment after use by customers or staff.
  • Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
  • Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
  • Maintained cleaning equipment in good working condition.
  • Performed weekly deep cleanings of restrooms and other common areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Followed company uniform, performance and security policies with every job.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Dusted furniture, machines or equipment.
  • Serviced, cleaned and restocked restrooms.
  • Cleaned building floors by sweeping, mopping or vacuuming.

Server Trainer

Twin Peaks
Schererville
11.2023 - 09.2024
  • Identified opportunities for improving existing processes related to training operations.
  • Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Coached staff members on best practices for optimizing server performance levels.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Ensured all safety protocols were followed while using equipment during demonstrations.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Instructed new staff members on food handling procedures and service techniques.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Assistant Manager

Spirit Halloween Store
Schererville
08.2023 - 10.2023
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Assigned work and monitored performance of project personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Assistant Manager

Spirit Halloween Store
Schererville
08.2022 - 11.2022
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Established processes for monitoring customer satisfaction levels.
  • Maintained up-to-date knowledge of company products and services.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Assigned work and monitored performance of project personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Assistant Manager

Spirit Halloween Store
Schererville
07.2021 - 11.2021
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Proposed or approved modifications to project plans.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Crew Member

Dunkin' Donuts
Highland
01.2021 - 04.2021
  • Educated customers on menu items, product ingredients and nutritional values.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Informed customers about daily specials in an engaging manner.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Maintained an organized work area to ensure efficient operations.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Restocked kitchen supplies including food products and utensils.
  • Adhered to health department regulations regarding food handling procedures.
  • Checked expiration dates on all products before serving them to customers.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Took orders from patrons and input selections into store computer system.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Presented orders to guests within anticipated service times.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Organized and restocked supplies to support operations and team productivity.
  • Stocked shelves and cases with new or transferred items.
  • Packed fast food products in approved containers, cups, and bags.
  • Upheld high standards of productivity and quality in operations.
  • Drove team success by quickly completing assigned tasks.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Maintained safe food handling practices to prevent germ spread.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Brewed and served coffee and tea with preferred add-ins.
  • Tailored orders to address customer allergies and gluten concerns.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Scrubbed and polished counters to remove debris and food.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Assistant Manager

Spirit Halloween Store
Schererville
07.2020 - 11.2020
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Lake Central High School
Saint John, IN

Skills

  • Drink preparation
  • Customer service
  • POS operation
  • Inventory management
  • Cash handling
  • Menu knowledge
  • Cleaning procedures
  • Chemical handling
  • Time management
  • Equipment maintenance
  • Safety compliance
  • Team collaboration
  • Training development
  • Process improvement
  • Communication skills
  • Problem solving
  • Equipment operation know-how
  • Window washing techniques
  • Residential cleaning experience
  • Motivation and initiative
  • Floor maintenance
  • Strong work ethic
  • Sweeping and mopping
  • Physical stamina
  • Commercial and residential cleaning
  • Dusting techniques
  • Odor control methods
  • Glass and window washing
  • Restroom sanitation
  • Multitasking and organization
  • Carpet cleaning
  • Basic maintenance
  • Attention to detail
  • Schedule flexibility
  • Restroom upkeep
  • Employee training
  • Team building
  • Conflict resolution
  • Scheduling shifts
  • POS systems
  • Workload management
  • Employee engagement
  • Coaching and mentoring
  • Decision-making
  • Customer service and satisfaction
  • Recruitment and hiring
  • Employee performance evaluation
  • Adaptability and flexibility
  • Problem-solving
  • Product and service sales
  • Closing oversight
  • Staff development
  • Recruiting and interviewing
  • Retail operations
  • Staff training and development
  • Employee supervision
  • Team leadership
  • Employee scheduling
  • Money handling

Timeline

Bartender

Twin Peaks
09.2024 - Current

Server Trainer

Twin Peaks
11.2023 - 09.2024

Assistant Manager

Spirit Halloween Store
08.2023 - 10.2023

Assistant Manager

Spirit Halloween Store
08.2022 - 11.2022

Assistant Manager

Spirit Halloween Store
07.2021 - 11.2021

Contractor

Joel’s Building Maintenance
03.2021 - Current

Crew Member

Dunkin' Donuts
01.2021 - 04.2021

Assistant Manager

Spirit Halloween Store
07.2020 - 11.2020

Lake Central High School

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Meagan Truver