Mebarisha Lyngdoh Nonglait
Shillong
Summary
Customer-focused Hotel Front Desk Receptionist known for delivering high productivity and efficiently completing tasks. Possess specialized skills in check-in/check-out processes, reservation management, and guest service optimization. Excel at communication, problem-solving, and adaptability to ensure guests' satisfaction and loyalty.
Seasoned Hotel Front Desk Receptionist with comprehensive background in hospitality management. Provided high-quality guest service, maintained efficient front desk operations, and nurtured strong client relationships. Demonstrated strengths include multitasking, problem-solving abilities, and effective communication skills. Ensured customer satisfaction by promptly addressing concerns and facilitating resolution of issues.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Receptionist
Receptionist
Cochin
08.2018 - 04.2020
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Responded to customer complaints and addressed issues promptly and professionally.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Responded to inquiries and room requests made online, by phone, and via email.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Arranged tours, taxis or restaurant reservations for customers.
Silverstorm&Snowstorm Amusement Park
Guest relations executive
Kerela
04.2017 - 08.2018
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Checked seatbelts of riders to maximize safety and manage risk.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Handed out fliers and announced information to patrons to generate interest in new attractions and rides.
- Pulled down safety bars and secured riders according to specified attraction details.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Education
Some College (No Degree) -
Morningstar Higher Secondary School
Meghalaya Some College (No Degree) -
Indira Gandhi National Open University
Meghalaya Skills
- Professional Appearance
- Reservation Management
- Guest Relations
- Property Management Systems
- Guest Registration
- Payment Collection
- Transaction Processing
- Data Entry
- Revenue management
- Front Office Management
- File Management
- Front Desk Management
- Office Organization
- Invoicing and Billing
- Guest Reception
- Customer Service
- Cash Handling
- Problem-solving abilities
- Fluent in English and HINDI
- Teamwork and Collaboration
- Computer Literacy
Languages
English
Intermediate
B1
Timeline
Hotel Front Desk Receptionist
Receptionist
08.2018 - 04.2020
Silverstorm&Snowstorm Amusement Park
Guest relations executive
04.2017 - 08.2018
Some College (No Degree) -
Morningstar Higher Secondary School
Some College (No Degree) -
Indira Gandhi National Open University