ME'CHEL THOMPSON

• Rooming patients ( vitals , history , medications , menstrual cycles , Last PAP SMEAR , Last Mammogram .
• Chart paperwork
• Documentation
• Handling orders such as ( urine , and swab )
• Administered vaccinations to patients as needed, including Tdap, HPV (Gardasil), and Rhogam for patients at 28 weeks with a negative blood type. Provided influenza (flu) vaccine to eligible patients.
• Stocking supplies in rooms
• Help to set procedures such as IUD , endometrial Biopsy , colposcopy biopsy , vulva biopsy .
• Give Patient's a call a day prior to confirm any visits with providers such as video visits

• Assisted patients with bathing and personal hygiene needs. Provided support to ensure comfort and dignity during bathing routines. Collaborated with healthcare team to address individual patient requirements.
• Vitals
• Change linen
• Documentation /charting
• Managed response to emergency call lights, ensuring prompt attention to urgent situations.
• Blood drawn, urine sample, removing IV’s
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Vitals ( using a Doppler )
• Sending discharge summary report to physicians when patient leaves hospital
• Filing paperwork such as documentation , new med list for patients
• Triage phone calls ( handing atleast 35 calls a day

Travel Medical Assistant

• Vitals
• Performed EKGs and provided assistance in minor procedures, focusing on bone marrow procedures.
• Went over the patient's medical history to make sure he or she was in good health and taking the right medications. urinalysis injections
• Gathered patient data, cleaned wounds, and changed catheters as part of my comprehensive support.
• Kept track of patient vitals, behaviors, and conditions, as well as communicating any concerns to my supervisor.
• Sterilized equipment and reusable supplies to keep patients and healthcare team members safe from infection.

Travel Medical Assistant

• Assisted in administering COVID-19 vaccinations at various locations. Supported patient registration processes to ensure efficient service delivery.
• Sterilized equipment and reusable supplies to keep patients and healthcare team members safe from infection.

• Assisting patients health screening vitals vision test (if needed)
• Hearing test
• Filing medical records
• Supported patient screening efforts to enhance workflow efficiency among medical assistants.
• Oversaw patient processing, scheduling medical appointments, and managing check-in/out procedures.
• Cover shifts if needed

• Assist pre-event set up, including upacking supplies and organizing stations verify that all supplies have been received and all equipment is in working order. registering patients into the database

• Educated patients and their families about medical conditions, treatments, and exercises they could do at home.
• Increased customer satisfaction by resolving [Product or Service] issues. handling prior authorization with providers. document when patients discharge from the hospital . taking calls handling deliveries paperwork along with doing birth events. re-fax document back to providers (if needed) check diagnosis code , and cpt codes login into systems such as: TruCare, Amysis, and CHIP

• Managing incoming calls or incoming post services claims work.
• Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.
• Refers cases requiring clinical review to a Nurse reviewer.
• Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.
• Responds to telephone and written inquiries from clients, providers and in-house departments.
• Conducts clinical screening process. Authorizes initial set of sessions to provider.
• Checks benefits for facility based treatment.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

• Interpreted management directives to define and document administrative staff processes. performs specialized patient access functions requiring an advanced understanding of insurances benefits and internal processes in order to successfully liaise with Payers, Pharmacy, Physicians and Patients. interfaces with external clients and requires a high level of independent judgment in order to establish and maintain effective relationships with clients to gain their trust and support. processing of referrals and provide accurate status reporting to clients.

• Collaborated with team members to handle guest needs from check-in to check-out.
• Answering calls check guest in and out through out the night run audit at 5 Am handling paperwork using OPERA SYSTEM
• Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.

• Consistently met or exceeded speed, accuracy, and volume goals.
• Responsible for handling over 100 inbound and outbound phone calls and made sure that no calls were sent to voicemail
• Assisted with healthcare coverage questions regarding eligibility and verification
• Documenting customer information, logging customer preferences, and resolving customer inquiries in timely manner
• Educating customers about program and managed care providers regarding which services were covered, the overall claim process, and member and provider responsibilities
• Focusing mainly on Anthem and Cigna provider sales
• Handling referrals and billing issues as needed
• Meeting and exceeding goals of at least 15 sales per week
• Cold calling to sell Sirius XM radio service in another department as needed

• Responding to over 40 customer inquiries daily via phone and instant message and verifying customer documents
• Entering data, filing paperwork, updating customers documents, and double checking for accuracy
• Trouble shooting computer issues and researching and solving problems with software applications and hardware
• Setting up initial hardware and guaranteeing a smooth start
• Auditing customer accounts as needed
• Handling shipping and receiving
• Being hired on from temporary status after only 5 months
• Malware, ransomware, and other threats were removed from laptops and desktop computers.

• Organized host stand
• Handling room service orders over the phone.
• Handling Cash and Credit card transactions count drawer beginning and by the end of the shift
• Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.