Medha Verma
Glacebay NS
Overview
4
4
years of professional experience
Work History
Senior Cabin Crew Member
Go Air , Aerocity
02.2018 - 10.2021
- Resolved passenger conflicts and medical emergencies during flights.
- Responded to passenger emergencies to provide first aid.
- Answered passengers' questions about flight, aircraft and destination.
- Advised passengers of flight regulations to maximize safety and security.
- Assisted passengers with storing luggage and helped locate seating.
- Used excellent customer service skills in addressing passengers' needs.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Education
Bachelor of Commerce -
GNDU
Jalandhar05.2017
Skills
- Staff Development
- Workflow Processes
- Business Administration
- Efficiency improvement
- Staff Supervision
- Merchandising
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)
Availability
Part Time:-
Available on Tuesday /Wednesday/ Saturday/ Sunday
CAREER OBJECTIVE
Proactive student with knowledge of process improvement,public relations and relationship management. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as hard working by my peers, i can be relied upon to help your team achieve its goals.
Additional Information
Assistant Manager
February 2022 -August 2023 / UEI JALANDHAR, PUNJAB
- Coordinated employee schedules according to staff availability and processed time off request.
- Facilitated month end closing processes,invoicing and journal entries.
- Developed training modules and documentation to train staff.
- Maintained accurate records of sales transaction using point of-sales system.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Provided guidance and support to junior staff members during challenging situations.
- Analyzed consumer data to identify potential target markets for marketing campaigns.
Timeline
Senior Cabin Crew Member
Go Air , Aerocity
02.2018 - 10.2021
Bachelor of Commerce -
GNDU
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