Medha Bhardwaj

AI Transformation Experience

• Managed $11m+ enterprise book of business across IT, automotive, and media strategic accounts for Adobe Digital Media.
• Delivered 40% year-over-year growth, generating ~$4m incremental revenue within $10m portfolio through account expansion.
• Partnered with C-suite executives to develop AI business cases and transformation roadmaps, aligning technology with business objectives.
• Led consultative discussions with enterprise customers to identify generative AI use cases and define business value leading to Enterprise AI Strategy and adoption
• Led enterprise AI discovery workshops with Fortune 500 customers.
• Identified AI automation opportunities in marketing, creative operations, and digital content supply chains, driving strategic initiatives.
• Sold enterprise AI solutions into regulated industries including Pharma and IT.

• Managed strategic enterprise accounts with a $7M+ book of business, delivering 35% revenue growth through consultative sales and account expansion.
• Partnered with CHROs, CMOs, and CXOs to implement LinkedIn’s talent, marketing, and sales solutions, strengthening employer branding and digital engagement.
• Led complex negotiations and multi-stakeholder engagements across large global enterprise accounts, enhancing collaboration and alignment.
• Built long-term partnerships with top enterprises, driving platform adoption and achieving measurable business outcomes.
• Formulated innovative AI approaches to enhance hiring and talent management efficiencies.

• Accelerated enterprise adoption of Zoom’s collaboration platform during global shift to hybrid work, expanding strategic partnerships and increasing platform usage across key accounts.
• Partnered with CIOs, CTOs, business leaders to facilitate digital workplace transformation through secure video collaboration and cloud communication solutions, enhancing client engagement.
• Led enterprise sales for Zoom’s unified communications and collaboration platform, managing strategic accounts in IT, ITES, Media, enterprise services industries to drive revenue growth.

• Expanded enterprise partnerships, positioning Uber for Business as a strategic corporate mobility and travel solution, leading to increased platform adoption among large organizations.
• Managed enterprise accounts, enhancing adoption of Uber for Business corporate mobility and expense solutions in large enterprises.
• Partnered with HR, procurement, and operations leaders to design scalable business travel and employee mobility programs, fostering operational efficiency and cost transparency.

• Achieved ~400% market growth in LMS and e-learning solutions through focused GTM strategy and team enablement.
• Drove consultative selling and engaged CXOs, resulting in accelerated enterprise deal growth.
• Led and mentored enterprise sales team, enhancing performance across strategic accounts.

• Led sales for event management and marketing technology solutions, helping enterprises streamline event planning, attendee engagement, and digital event experiences.
• Built strong relationships with marketing and event leaders, delivering consultative solutions that improved event ROI and platform adoption.
• Developed strong relationships with clients to understand their event needs.
• Coordinated sales presentations and product demonstrations for potential customers.
• Utilized CRM tools to track client interactions and follow-up activities.

• Managed high-value accounts with operations and legal teams, collaborating with attorneys to ensure compliance with Fair Debt Collection Practices Act (FDCPA).
• Audited accounts in dual role on pre-cancellation team (3 out of 250 members) to ensure regulatory compliance and enhance client retention.
• Cultivated strong client relationships through personalized communication and proactive outreach.
• Analyzed customer needs to provide tailored financial solutions and recommendations.
• Collaborated with cross-functional teams to enhance client service experiences.

• Led team managing high-value debt recovery portfolios, ensured compliance with Fair Debt Collection Practices Act (FDCPA), and achieved strong recovery performance at Encore Capital Group.
• Coached team, monitored performance, and conducted quality audits, collaborating with legal and operations teams to resolve complex cases and enhance overall productivity.
• Led team in achieving operational goals and improving workflow efficiency.
• Coordinated training sessions to enhance team skills and knowledge retention.
• Implemented process improvements to optimize resource allocation and task completion.