Medhini Bhat
Bengaluru
Summary
Customer Success and Client Solutions professional with over 5 years of experience in managing key accounts, driving client retention, and delivering high-impact advertising and business solutions. Proven expertise in customer lifecycle management, campaign optimization, stakeholder communication, and resolving escalations to ensure long-term client satisfaction and revenue growth. Strong background in ad operations, digital platforms, and cross-functional collaboration.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Valueleaf Services Pvt Ltd
Bengaluru
10.2024 - Current
- Manage end-to-end client accounts with a strong focus on customer success, campaign performance, and relationship management.
- Act as the primary point of contact for key clients, ensuring timely communication, expectation setting, and issue resolution.
- Partner with sales, analytics, and internal operations teams to deliver customized client solutions aligned with business objectives.
- Proactively identify risks in campaign execution, and implement mitigation strategies to maintain service quality and client trust.
- Analyze performance metrics, and present actionable insights to clients to improve ROI and long-term engagement.
- Handled escalated client concerns with professionalism, ensuring retention, and satisfaction.
Key Account Manager
PhonePe Pvt Ltd
Bengaluru
06.2023 - 09.2024
- Managed relationships with enterprise and mid-market clients, focusing on onboarding, engagement, and account growth.
- Identified client needs, and proposed tailored solutions to improve adoption and campaign outcomes.
- Drove cross-sell and upsell opportunities through continuous client engagement and performance reviews.
- Collaborated closely with internal stakeholders to ensure the seamless execution of client campaigns and initiatives.
- Met and exceeded revenue and growth targets through consultative selling and relationship-driven strategies.
Campaign Specialist
Byju's
Bengaluru
06.2021 - 04.2023
- Owned and managed key advertising accounts across Google Ads, Meta Ads, and programmatic platforms.
- Served as a trusted advisor to internal and external stakeholders by translating client goals into scalable campaign strategies.
- Optimized targeting, pacing, and delivery to consistently achieve KPIs, such as CTR, CPL, and ROI.
- Ensured accurate tracking and reporting using Google Analytics and AppsFlyer.
- Coordinated with sales, creative, product, and analytics teams to deliver integrated client solutions.
- Built long-term client relationships through transparent communication and consistent performance improvements.
Passenger Service Executive
Bird Worldwide Flight Services
Mumbai
09.2019 - 05.2020
- Delivered high-quality customer service by assisting passengers with queries, special requests, and issue resolution.
- Coordinated with airline staff and ground teams to ensure smooth operations and customer satisfaction.
- Maintained compliance with airline and security regulations during check-in and boarding processes.
Education
Master's in Tourism And Travel Management - Tourism
Mahajana Education Society
Mysore08-2019
Bachelor of Science - Computer Science
Mahatma Gandhi Memorial College
Udupi 06-2017
Skills
- Customer success management
- Client relationship and key account management
- Client solutions and consultative selling
- Stakeholder and escalation management
- Campaign and account performance optimization
- Cross-functional collaboration (sales, product, analytics)
- Retention, upsell, and cross-sell strategy
- Data-driven reporting and insights
- Process improvement and risk mitigation
- CRM and ad platforms (Google Ads, Meta Ads, programmatic)
Languages
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Assistant Manager
Valueleaf Services Pvt Ltd
10.2024 - Current
Key Account Manager
PhonePe Pvt Ltd
06.2023 - 09.2024
Campaign Specialist
Byju's
06.2021 - 04.2023
Passenger Service Executive
Bird Worldwide Flight Services
09.2019 - 05.2020
Master's in Tourism And Travel Management - Tourism
Mahajana Education Society
Bachelor of Science - Computer Science
Mahatma Gandhi Memorial College