MEDIDARAJU MALLESWARI
Hyderabad
Summary
Career Objectives: Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
3
3
Certification
Work History
Technical Analyst
Infosys
10.2022 - Current
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Undertook technical maintenance of various database systems.
- Developed code to CPU time from 220 minutes to 90 minutes which make business hours benefits for client
Senior Systems Engineer
Infosys
12.2020 - 09.2021
- Verified compliance with applicable performance metrics and compatibility expectations.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Documented system configuration, mapping and processes.
- Performed root cause analysis to provide resolutions for production issues.
System Engineer
Infosys
11.2019 - 11.2020
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Analyzed security logs to determine and alleviate network threats.
- Created flowcharts, diagrams and other documentation.
Education
Bachelor of Technology - Electronics and communication Engineering
Annamacharya Institutes of Technology And Sciences(AITS
New Boyanapally04.2019
High School Diploma -
Narayana Junior College
Rajampet10th - undefined
Infant Jesus High School
Skills
- Technical Skill Set:
- DB2 (SQL Knowledge)
- Python programming language
- Overview of Azure DevOps
- Cloud Computing Technology (AZURE)
- External Certificates AZ-900, DP-900, AI-900
Additional Information
- Job Handling Alert Monitoring. Experience in Configuring, Monitoring, and supporting day to day jobs.
- End to end implementation and support of change request management, Normal change and Urgent change.
- Phase cycle creation, Logical component group creation and assignment.
- Capable to work in 24 7 Environment. Effective team player with complete team centric approach in work.
- Good communication skills. Experience in tool like Data studio.
- Experience working in a production oriented, deadline driven environment.
- Tasks and Activities: Experience in Configuring, Monitoring, and supporting to the application.
- End to end resolution of concerns raised by requester. Phase cycle creation, Logical component group creation and assignment. Worked in major Change cycle & automated the process to flow the data . Taken up the modifications in the module to take permanent resolution of data issues. Template assignment, Custom template/alert/metric creation, Automatic alert notification.
- Uses kanban process ,easy to generate report for weekly/Monthly Incidents data. Suspend/Release of Jobs when Background jobs gets filled by the Import jobs. Phase cycle creation, Logical component group creation and assignment. Handling On-call support on regular intervals. Handling User raised / alert tickets
Certification
Essentials of cloud computing, Infosys - [Feb 22,2021]
Az-900: Microsoft Azure Fundamentals ,
Microsoft-[Oct 7,2021]
DP-900: Microsoft Azure Data Fundamentals ,
Microsoft - [Oct 15,2021]
AI-900: Azure AI Fundamentals Training ,
Microsoft- [ Jun 29, 2023]
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Technical Analyst
Infosys
10.2022 - Current
Senior Systems Engineer
Infosys
12.2020 - 09.2021
System Engineer
Infosys
11.2019 - 11.2020
Bachelor of Technology - Electronics and communication Engineering
Annamacharya Institutes of Technology And Sciences(AITS
High School Diploma -
Narayana Junior College
10th - undefined
Infant Jesus High School
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