Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
Meena A

Meena A

Summary

Dynamic operations leader with a proven track record at Medfin Hospital, specializing in healthcare facility management and staff development. Excelled in enhancing service excellence, ensuring regulatory compliance, and driving revenue growth. Achieved significant improvements in patient satisfaction and operational efficiency, demonstrating exceptional employee relations and innovation management skills.

Overview

18
18
years of professional experience

Work History

Unit Head

Medfin Hospital
12.2024 - Current

REGIONAL BUSINESS HEAD – KARNATAKA

APOLLO HEALTH AND LIFESTYLE LIMITED /APOLLO SUGAR
Bangalore
04.2016 - 12.2024
  • Service Excellence
  • A)Service signature
  • B)NPS program management
  • C)Complaint handling
  • D)Quality Control – Audits, 5S, Lean and 6 Sigma Projects
  • E)Floor management
  • F)Billing & Reports Management
  • G)NABH –Management and compliance
  • H)Call center Operations
  • 2.Employee management
  • A)Recruitment and selection
  • B)Training
  • C)Motivation and engagement activities
  • D)Reward and recognition
  • E) Team performance reviews
  • 3.Doctor management
  • A)Doctor recruitment
  • B)Doctor Engagement
  • C) Doctor performance review
  • D) Doctor payout management
  • 4
  • Revenue management
  • A.Footfall generation through on ground activities
  • B.Dr network building
  • C.Local corporate sales
  • D.Repeat patient marketing
  • E.Upselling& cross-selling
  • F.Drive new revenue initiatives
  • 5
  • Revenue assurance
  • A.Control on Discount
  • B.Diagnostic leakage
  • C.Cash reconciliation
  • D.Petty Cash Management
  • E
  • Audits
  • 6
  • Cost control
  • A.Utility bills monitoring & optimization of cost
  • B.Retainer cost -revenue management
  • C.Manpower planning
  • 7
  • Clinic operations
  • A.Clinic housekeeping
  • B.Clinic repairs &maintenance
  • C.Implementation of SOPs
  • D.Monitoring licenses and compliance
  • E.Biomedical equipment and IT infrastructure uptime
  • Accountability Summary
  • 1.Revenue Achievement Achieve the targets as per budget
  • 2.Patient Satisfaction NPS (Net Promoter Score)
  • 3
  • Cost Control operating expense as per budget
  • 4.Patient & Employee Safety
  • 5.Doctor Availability- Specialty coverage - Timely availability as per schedules
  • 6.Employee Satisfaction & Attrition

Cluster Head – Operations

Grand World Elder Care Private Limited
Coimbatore
03.2015 - 04.2016
  • Patient Management
  • Handling of VIP customers
  • Patient Counselling
  • Business Drive
  • Handling Infrastructure issues
  • Vendors Co-ordination
  • Equipment Issues
  • IT Related Issues
  • Coordinate with Government Offices
  • Handling of Administrative Employees
  • Handling of Doctors
  • Recruitments of Administrative staffs
  • Handling a team of 30 + Employees
  • Handling 2 Elder care centers in Coimbatore
  • Reporting to General Manager – Operations

General Manager - Operations

Kalpana Medical Center
Coimbatore
06.2013 - 02.2015
  • Patient Management
  • Handling of VIP customers
  • Patient Counselling
  • Business Drive
  • Handling Infrastructure issues
  • Vendors Co-ordination
  • Equipment Issues
  • IT Related Issues
  • Coordinate work with Government Offices
  • Handling of Administrative Employees
  • Handling of Doctors
  • Recruitments of Administrative staffs
  • Handling Emergency Services
  • Handling a team of 100 + Employees
  • Handling 2 Elder care centers in Coimbatore
  • Reporting to Chairman

Medical Counsellor

Vasan Eyecare Hospitals Pvt Ltd
Coimbatore
06.2010 - 06.2013
  • Counselling the patients for surgery and other procedures
  • Following up of Surgeries in day to day Operations
  • Patients Follow up
  • Patient Care
  • Post-surgery care
  • Out Patient Care
  • Front Office Management
  • VIP Patient Management

Administrative Executive

Vikram ENT Hospital and Research Institute
Coimbatore
06.2008 - 04.2010
  • Out Patient Care
  • Counselling the Patient
  • Patient Follow up Management
  • VIP patient Handling
  • Front Office Management
  • Work Allotment for Nurses
  • Housekeeping Management
  • Daily Revenue Reports to Chairman

HR – Officer

ORIEL PRO IT Solutions
06.2007 - 06.2008
  • Customer Communication
  • Attendance Maintenance
  • Salary Computation
  • Handling Recruitments
  • Office Maintenance

Education

MBA - Human Resource Management

Bharathiyar university
Coimbatore
01.2010

B.SC - Animal Science & Biotechnology

Govt. Arts College
Ooty
04.2007

Higher Secondary -

Sri Shanthi Vijai Girls Hr.Sec School
Ooty
03.2004

Skills

  • Business development
  • Sales
  • Operations
  • Customer service
  • Service excellence
  • Employee relations
  • Innovation management
  • Expense management
  • Healthcare facility management
  • Safety enforcement
  • Assignment delegation
  • Policy implementation
  • Quality control
  • Supply management
  • Regulatory compliance
  • Workforce planning
  • Sales management
  • Behavioral management
  • Operations management
  • Staff training
  • Report preparation
  • Staff development
  • Infection control

Awards

  • Best Employee, Vasan Eye Care Hospitals, 2011
  • Outstanding performer, 2016-2022
  • Best Quality Manager, 2016-2022

Timeline

Unit Head

Medfin Hospital
12.2024 - Current

REGIONAL BUSINESS HEAD – KARNATAKA

APOLLO HEALTH AND LIFESTYLE LIMITED /APOLLO SUGAR
04.2016 - 12.2024

Cluster Head – Operations

Grand World Elder Care Private Limited
03.2015 - 04.2016

General Manager - Operations

Kalpana Medical Center
06.2013 - 02.2015

Medical Counsellor

Vasan Eyecare Hospitals Pvt Ltd
06.2010 - 06.2013

Administrative Executive

Vikram ENT Hospital and Research Institute
06.2008 - 04.2010

HR – Officer

ORIEL PRO IT Solutions
06.2007 - 06.2008

MBA - Human Resource Management

Bharathiyar university

B.SC - Animal Science & Biotechnology

Govt. Arts College

Higher Secondary -

Sri Shanthi Vijai Girls Hr.Sec School

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Meena A