Meena A

Roles & Responsibilities

Directed daily operations of the hospital unit, ensuring smooth coordination of clinical, administrative, and support services.

Ensured delivery of high-quality, ethical, and patient-centered care while maintaining NABH/NABL compliance.

Led a multidisciplinary team of doctors, nurses, and support staff; handled rostering, performance evaluation, and training initiatives.

Monitored patient satisfaction, addressed grievances, and implemented service improvement strategies.

Oversaw budgeting, cost control, and resource allocation to ensure financial sustainability of the unit.

Coordinated with diagnostic, pharmacy, and allied departments for seamless patient care.

Conducted audits, quality checks, and safety drills to maintain hospital accreditation standards.

Reported key performance metrics, financial outcomes, and clinical results to senior management.

• Service Excellence
• A)Service signature
• B)NPS program management
• C)Complaint handling
• D)Quality Control – Audits, 5S, Lean and 6 Sigma Projects
• E)Floor management
• F)Billing & Reports Management
• G)NABH –Management and compliance
• H)Call center Operations
• 2.Employee management
• A)Recruitment and selection
• B)Training
• C)Motivation and engagement activities
• D)Reward and recognition
• E) Team performance reviews
• 3.Doctor management
• A)Doctor recruitment
• B)Doctor Engagement
• C) Doctor performance review
• D) Doctor payout management
• 4
• Revenue management
• A.Footfall generation through on ground activities
• B.Dr network building
• C.Local corporate sales
• D.Repeat patient marketing
• E.Upselling& cross-selling
• F.Drive new revenue initiatives
• 5
• Revenue assurance
• A.Control on Discount
• B.Diagnostic leakage
• C.Cash reconciliation
• D.Petty Cash Management
• E
• Audits
• 6
• Cost control
• A.Utility bills monitoring & optimization of cost
• B.Retainer cost -revenue management
• C.Manpower planning
• 7
• Clinic operations
• A.Clinic housekeeping
• B.Clinic repairs &maintenance
• C.Implementation of SOPs
• D.Monitoring licenses and compliance
• E.Biomedical equipment and IT infrastructure uptime
• Accountability Summary
• 1.Revenue Achievement Achieve the targets as per budget
• 2.Patient Satisfaction NPS (Net Promoter Score)
• 3
• Cost Control operating expense as per budget
• 4.Patient & Employee Safety
• 5.Doctor Availability- Specialty coverage - Timely availability as per schedules
• 6.Employee Satisfaction & Attrition

• Patient Management
• Handling of VIP customers
• Patient Counselling
• Business Drive
• Handling Infrastructure issues
• Vendors Co-ordination
• Equipment Issues
• IT Related Issues
• Coordinate with Government Offices
• Handling of Administrative Employees
• Handling of Doctors
• Recruitments of Administrative staffs
• Handling a team of 30 + Employees
• Handling 2 Elder care centers in Coimbatore
• Reporting to General Manager – Operations

• Patient Management
• Handling of VIP customers
• Patient Counselling
• Business Drive
• Handling Infrastructure issues
• Vendors Co-ordination
• Equipment Issues
• IT Related Issues
• Coordinate work with Government Offices
• Handling of Administrative Employees
• Handling of Doctors
• Recruitments of Administrative staffs
• Handling Emergency Services
• Handling a team of 100 + Employees
• Handling 2 Elder care centers in Coimbatore
• Reporting to Chairman

• Counselling the patients for surgery and other procedures
• Following up of Surgeries in day to day Operations
• Patients Follow up
• Patient Care
• Post-surgery care
• Out Patient Care
• Front Office Management
• VIP Patient Management

• Out Patient Care
• Counselling the Patient
• Patient Follow up Management
• VIP patient Handling
• Front Office Management
• Work Allotment for Nurses
• Housekeeping Management
• Daily Revenue Reports to Chairman

• Customer Communication
• Attendance Maintenance
• Salary Computation
• Handling Recruitments
• Office Maintenance