Meena Guria
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Seasoned Business Manager with a successful track record in the Customer Service sector. Exhibiting outstanding proficiency in CRM systems, I have excelled in fostering robust client relationships. My skill set includes exceptional communication, problem-solving, and interpersonal abilities, complemented by strong negotiation skills and comprehensive product knowledge. Proven success in deal closure and providing exemplary administrative support. Eagerly seeking a dynamic role to leverage my expertise and enhance customer satisfaction.
Overview
19
19
years of professional experience
Work History
Online Business Manager
Wishup
01.2023 - 01.2024
- Efficiently managed emails, conducted internet research, edited podcast episodes, handled administrative tasks, provided customer service, managed social media platforms, coordinated travel logistics, executed data entry, provided project coordination support, stayed updated on industry trends
Order Processing Analyst
Inspecthoa
12.2021 - 11.2022
- Conducted review and processing of HOA documents, communicated delivery timeframes to customers, generated invoices and shipping documents, scrutinized incoming orders, redirected incomplete orders, ensured high-quality sound recordings
Video Specialist 2
Wavelabs Technologies
07.2021 - 11.2021
- Organized and facilitated Zoom calls, managed video streaming system, ensured high-quality sound recordings, addressed issues during online meetings
Senior Fraud Specialist (WFH)
Synchrony Financial
10.2020 - 06.2021
- Handled fraud cases, assisted customers in recovering lost funds, conducted comprehensive investigations, monitored customer activities, provided expert advice and services
Digital Marketing Analyst (Intern)
ALEPH -Global Scrum Team
05.2020 - 10.2020
- Evaluated campaign performance, managed relationships with affiliates, developed strategic initiatives, conducted market research and competitive analysis
Sales Associate
Fission Inc
02.2020 - 04.2020
- Collaborated with marketing team, fostered relationships with clients, analyzed consumer demand patterns, conducted sales presentations, generated leads
Marketing Consultant
GenY Medium
12.2019 - 02.2020
- Acquired new clients, conducted research on prospective clients, utilized prospecting and networking techniques, showcased product features and advantages
Sales Specialist
Gtelecom
07.2019 - 12.2019
- Conducted product training sessions, coached sales team members, delivered training programs, monitored industry developments, streamlined onboarding process, mentored learners
Process Specialist
Genpact
10.2004 - 12.2017
- Conducted outbound calls for credit card collections, maintained client records, explained payment terms, offered flexible payment solutions, adhered to regulatory guidelines, surpassed collection targets, assessed mortgage loan documentation
Education
B. Com (Bachelor of Commerce) -
07.2016
Skills
- Communication skills
- Problem-solving abilities
- Interpersonal skills
- Knowledge of CRM systems
- Relationship-building
- Negotiation skills
- Product knowledge
- Closing deals
- Administrative Support
- Time Management
- Communication Skills
- Proficient in Microsoft Office
- Excellent communication
- Problem-solving
- Empathy
- Time management
- Multitasking
- Conflict resolution
- Business manager
- Leadership
- Strategic planning
- Communication
- Decision-making
- Team building
- Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Online Business Manager - Wishup
01.2023 - 01.2024
Order Processing Analyst - Inspecthoa
12.2021 - 11.2022
Video Specialist 2 - Wavelabs Technologies
07.2021 - 11.2021
Senior Fraud Specialist (WFH) - Synchrony Financial
10.2020 - 06.2021
Digital Marketing Analyst (Intern) - ALEPH -Global Scrum Team
05.2020 - 10.2020
Sales Associate - Fission Inc
02.2020 - 04.2020
Marketing Consultant - GenY Medium
12.2019 - 02.2020
Sales Specialist - Gtelecom
07.2019 - 12.2019
Process Specialist - Genpact
10.2004 - 12.2017
SunRise University - B. Com (Bachelor of Commerce),