
Dynamic Customer Service Representative with proven expertise at Formonix Business Solutions, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and CRM, I effectively managed high-stress situations, contributing to sales growth through upselling. Committed to delivering exceptional service and maintaining detailed records for optimal follow-up.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Call center experience
Customer relations
Data collection
Computer proficiency
Customer relationship management (CRM)
Call center operations
Report generation
Follow-up skills
Documentation