Hi, I’m
MEENA JANAKIRAMAN
CUSTOMER SERVICE REPRESENTATIVE
Bengaluru
Summary
Dynamic Customer Service Representative with proven expertise at Formonix Business Solutions, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and CRM, I effectively managed high-stress situations, contributing to sales growth through upselling. Committed to delivering exceptional service and maintaining detailed records for optimal follow-up.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
years of professional experience
5
Languages
Work History
S R FINANCIAL SOLUTION
Customer Service Representative
08.2025 - Current
Job overview
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
FORMONIX BUSINESS SOLUTIONS
Customer Service Representative
12.2019 - 01.2025
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
S.V.N ENGLISH HIGH SCHOOLBengaluru, India
No Degree from PCMC
04.2001
Skills
Customer service
Timeline
Customer Service Representative
S R FINANCIAL SOLUTION
08.2025 - Current
Customer Service Representative
FORMONIX BUSINESS SOLUTIONS
12.2019 - 01.2025
S.V.N ENGLISH HIGH SCHOOL
No Degree from PCMC
04.2001