Meena Kumari
Assistant Front Office Manager
Summary
To work with full dedication in a challenging environment, contributing meaningful value to the organization while developing professional skills through collaboration with competent peers and guidance from experienced leaders, ultimately supporting my career growth and long-term success.
Overview
8
8
years of professional experience
Work History
Assistant Front Office Manager
Courtyard by Marriott
05.2025 - Current
- Leading the Front Office Department and all the department's tasks.
- Handling the recruitment process for front office staff, ensuring a strong team of well-trained employees, and training new joiners.
- Improved team performance by providing regular training.
- Ensure a high level of guest satisfaction by handling guest inquiries, requests, and complaints professionally.
- Handling duty allocation for the entire Front Office Department.
- Coordinate with housekeeping, maintenance, and other departments for efficient guest service.
- Leading upsell to achieve desired budgets.
- Driving Guest Voice (GV)
- Creating and maintaining a positive and safe work environment for the team members through regular supervision and disciplinary regulations.
- Handling OT for the associates to ensure everyone's work-life balance.
Cluster Front Desk Manager
Courtyard and Fairfield by Marriott ORR
05.2024 - 04.2025
- Overseeing the daily operations of a cluster property with 336 keys, as well as managing the cluster team.
- Supervising and providing guidance to the front office team within the cluster.
- Responsible for Front Office Operation.
- Assigning duty roster for all front office staff, ensuring efficient scheduling and coverage.
- Making and planning of monthly training calendar for front office team.
- Assigning individual tasks to ensure the department achieves its goals.
- Facilitating communication between departments
Assistant Manager Front Office
Le Meridien Gurgaon
03.2023 - 04.2024
- Oversaw the performance of the front office team on a regular basis
- Managed team work schedules efficiently
- Responsible for Interdepartmental Co ordination
- Responsible for Front Office Operation
- Assigned Duty roster to all Front desk staff
- Managed and responded to email correspondence efficiently
- Monitored status of PMs closure.
Front Office Executive
Le Meridien Gurgaon
03.2022 - 02.2023
- Streamlined group arrivals, departures, and billing grids
- Ensured smooth flow of operations during departures by efficiently managing departure control.
- Performed overnight billing operations for the following day
- Maintained attendance control along with the team leader
- Completed check in / check out trainings for new employees.
Front Office Supervisor
DLF Camellias
08.2021 - 03.2022
- Managed group arrivals, ensuring smooth check-in procedures
- Completed training for new employees in the Check-In / Check-Out process
- Departmental Orientation
- Selling Club Membership
Senior Front Office Associate
Fairmont Jaipur
02.2020 - 04.2021
- Handled group arrival and group departure
- Assisted duty manager in departure control to ensure smooth flow of operations
- Took Check-In / Check-Out Training for new joiners.
Front Office Associate
Le Meridian Kochi
06.2018 - 12.2019
- Handled cashiering responsibilities
- Performed Night billing operations in advance for forthcoming shift
- Optimized the Check-In / Check-Out procedure leading to higher customer satisfaction scores.
Education
Bachelor of Arts
ISBM University
ChhattisgarhDiploma in Hotel and Hospitality Management
Evershine Institute of Hospitality Management
Siliguri, WBHSC
GSSS Jeori
Himachal PradeshSkills
Supervising & Managing Operations
Accomplishments
- The best associate of the year 2019 - Le Meridian Kochi
- Guest voice and social media champion of the year - Le Meridian Kochi
- Awarded as the best outgoing student in school and college
- Awarded by CM of Himachal Pradesh for Securing a meritorious position in 10th and 12th standard (Top 10) at the state level
- Awarded as the Best groomed Female of the year - Le Meridien Gurgaon
- Manager of the Quarter Award at Le Meridien Gurgaon
- Successfully completed CDT (Certified Departmental Trainer) Program by Marriott at Le Meridien Gurgaon.
- Successfully completed Embark (Introduction to Leadership) Programe.
Disclaimer
I hereby declare that the information mentioned above by me is true to the best of my knowledge and belief.
Timeline
Assistant Front Office Manager
Courtyard by Marriott
05.2025 - Current
Cluster Front Desk Manager
Courtyard and Fairfield by Marriott ORR
05.2024 - 04.2025
Assistant Manager Front Office
Le Meridien Gurgaon
03.2023 - 04.2024
Front Office Executive
Le Meridien Gurgaon
03.2022 - 02.2023
Front Office Supervisor
DLF Camellias
08.2021 - 03.2022
Senior Front Office Associate
Fairmont Jaipur
02.2020 - 04.2021
Front Office Associate
Le Meridian Kochi
06.2018 - 12.2019
Diploma in Hotel and Hospitality Management
Evershine Institute of Hospitality Management
HSC
GSSS Jeori
Bachelor of Arts
ISBM University