Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Meena Mohan

Chennai

Summary

Accomplished Quality Engineering Senior Analyst with a proven track record at Accenture, adept in manual and automation testing across Contact Centre, Healthcare and Finance sectors. Excelled in utilizing DevOps and JIRA for test management, showcasing strong problem-solving and client relationship management skills. Demonstrated expertise in SDLC methodologies, followed by Functional, Regression and End to End Testing. Enhancing team capabilities in defect resolution and risk identification.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Engineering Senior Analyst

Accenture
Chennai
09.2021 - Current
  • As a Senior Test Analyst/Test Lead, I performed both manual and automation testing in different domains, such as healthcare, finance, and Quick Base. I have also done Power Apps testing.
  • Proficient in test management tools DevOps and JIRA
  • Using DevOps for creating test cases, test plans, and also for defect management.
  • JIRA for daily tasks and sprint activities, following Agile methodology.
  • Solid understanding of the SDLC, and worked in Agile and Waterfall methodologies.
  • Experience with defect logging and resolution.
  • Conducted testing on enterprise platform solutions (including Dynamics 365), identifying issues, and ensuring effective communication of findings.
  • Contributed to team problem-solving abilities, with a focus on troubleshooting, root cause analysis, and timely resolution.
  • Provided a resolution using SQL and SOAPUI.

Senior System Engineer

Infosys
Chennai
12.2014 - 09.2021
  • As a Senior Systems Engineer, I have done testing in the Contact Center domain.
  • I worked for Bank of America and AT&T clients
  • Establishing test planning and strategy, aligning with project requirements, and determining appropriate test methodologies and techniques.
  • Used ALM for defect management and to upload test cases; I also used JIRA.
  • Strong prioritization and task management abilities.
  • I was the only tester, and I led many projects through direct calls with clients.
  • Excellent problem-solving and communication skills.
  • Hands-on experience in change management activities.
  • Provided critical support to production activities and collaborated with project teams (e.g., Project Managers, Business Analysts, Developers) to resolve issues efficiently.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

B.S Abdur Rahman University
Chennai, India
04-2014

Skills

  • Senior Test Analyst
  • Manual/automation tester
  • Dynamics 365
  • Test management tools (DevOps, JIRA)
  • Defect management (ALM)
  • Software Development and Life Cycle (SDLC)
  • Performance monitoring
  • Client relationship management
  • Troubleshooting and Root Cause Analysis
  • Task Management, Risk Identification
  • Change management activity

Certification

  • Microsoft Power Platform PL-900 Certification
  • Microsoft Azure Fundamentals AZ-900 Certification

Timeline

Quality Engineering Senior Analyst

Accenture
09.2021 - Current

Senior System Engineer

Infosys
12.2014 - 09.2021

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

B.S Abdur Rahman University

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Meena Mohan