Meena P

• Worked as Production Application Support Specialist in Angle Auto Finance Pvt Ltd Client.
• Coordinated efficient large-scale software deployments with new software, feature updates and fixes.
• Worked with project managers, developers, quality assurance and business analyst, technical-Squad team and customers to resolve technical issues.
• Led Production Deployments: Managed end-to-end process of deploying integration solutions to production environments, ensuring minimal downtime and seamless transitions.
• Post-Deployment Support: Provided immediate support and troubleshooting for any issues that arose post-deployment, ensuring quick resolution to maintain service continuity.
• Documentation: Developed and maintained detailed documentation for deployment procedures, rollback plans, and post-deployment verification steps.
• Having good experience in Client Interaction.
• Weekly meeting with client to discuss WSR (Weekly status report) for ongoing issues and escalations.
• Equifax Services: Have some basic knowledge about Credit reports, credit scores, identity verification, fraud detection.
• Monitoring issues from start to resolution. If needed, escalate unresolved problems to higher level.
• Knowledge of monitoring alert, ensuring event correlation, checking for incident creation.
• Knowledge of Web API, MuleSoft, SQL queries, Servers, Azure DevOps, FIS and Equifax during an outage, manages trouble tickets and alerts, includes sending internal notifications.
• Exposure to Azure monitoring, Application Insight, Virtual machines, Data factories, and Azure Cosmos, dynamic 365,JIRA, Power BI, PPSR and EDI.

Roles & Responsibilities Handled:

• Experience with FIS Asset Finance.
• Create cash flow models for individual transactions, tied to rating agency and other available criteria in market.
• End to end ownership of all Global Business Partnering processes.
• Assist where appropriate with reporting performance, including production assistance for Executive Management reporting.
• Financial analysis to understand projected performance and valuations under a range of scenarios.
• Manage the receipt and storage of original documentation.
• Used ticketing systems to manage and process support actions and requests.
• Hands-on experience with operation, networking, software installation, deployment, maintenance and renewal.
• Handled Printer configuration and maintenance and installation.
• Having experience in ERP, different types of VPN like, Pulse secure, VPN Tunnel, Forticlient, Fortigate, Citrix, Dcloud, Workspace one application tool installation and maintenance.

Roles & Responsibilities Handled:

• Ability in implementing Mule recommended best practices and solution, meeting the acceptance criteria.
• Designs ETL processes using Informatica Power Center.
• Providing Level 1 and 2 support for data applications.
• Take ownership of projects and manage statuses and timelines effectively.
• Maintain up-to-date JIRA status.
• Provide on-call and after hours support for production systems.
• Weekly meeting with client to discuss the WSR (Weekly status report) for ongoing issues and escalations.
• Monitoring/Scheduling batches and identifying issues by finding error in logs.
• Check the important service are running or not (database, webserver services etc.)
• Checking blockages and retrieving reports from production server to analyze the server issues.
• Server management and AppDynamics.
• .Creating/ Maintaining SOP for the Team and Tracking via JIRA/Confluence
• Configuring and Rebuilding Product to its new version
• Configuring and applying Network Related changes also Raising Change Request
• Working Patching as well as Deployment Activity on Servers.

Roles & Responsibilities Handled:

• 2+Years of experience in Application and Production support of oracle and UNIX technology.
• Basic knowledge on shell scripting.
• Handling support issues such as critical batch failures and resolving it on time.
• Monitoring server alerts and performance related issues like high CPU utilization via AppInsights.
• Application Production support Monitoring & Trouble shooting.
• Identifying quality issues and creating test reports.
• Responsible for checking event alerts and notify to the concerned team and process the requests from the end users.
• Have a good knowledge of ITIL process.
• Working on build of project or environment driving the incident management within the SLA.
• Ability to work in tight schedules and efficient in meeting deadlines with good understanding of the business requirements.
• Capable of quick learning and deliver solutions as a individual and as part of team.

Roles & Responsibilities Handled:

• 5+ Years of experience in MY SQL Server Administrator with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools.
• Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.
• Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
• Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations.
• Hands-on experience with ITIL 3 process
• Developing and maintaining the incident management systems.
• Handed Event management, Problem management, root cause analysis and MIM.
• Worked with internal team for API testing to release the project to the vendor company.
• Escalating incidents/service requests that they cannot resolve within agreed timescales
• Developing automation workflows and integrations for repetitive or manual tasks
• Having Gitlab experience, ability to use Gitlab.
• Very comfortable with SQL and Python