Meena Raturi
Manager
Ghaziabad
Summary
Knowledgeable and dedicated customer/Supplier service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Manager
Pragati Pack Noida Pvt. Ltd.
11.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Led cross-functional teams in the successful execution of complex ERP projects, resulting in enhanced system performance and user satisfaction.
- Improved project timelines and resource allocation by utilizing effective project management methodologies, such as Agile and Scrum.
- Successfully managed high-priority ERP projects simultaneously while maintaining strict deadlines.
Senior Officer
Lanxess India Private Limited
08.2022 - 03.2023
- Negotiated with clients to secure long-term business partnerships.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Supported cross-functional teams as needed, assisting in tasks such as loading/unloading shipments or conducting annual physical inventory counts.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Supported cash flow management efforts by monitoring outstanding balances and initiating collection actions when necessary.
Customer Sales Representative
OMICRON Electronics India Private Limited
08.2019 - 07.2022
- Enhanced customer satisfaction by providing accurate and timely quotations for products and services.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
- Facilitated smooth hand-offs between pre-sales and post-sales teams, ensuring seamless transitions for customers.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Acted as primary contact for supply chain management systems, tools, and data, and ran regular reports in support of supply chain business processes.
Senior Executive
India Glycols Limited
09.2016 - 09.2018
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Tracked orders and notified customers of status or potential delays.
Education
Post Graduation Diploma in Banking And Finance - Finance
Symbiosis Distance Learning University
Delhi 09.2013 - 08.2024
B.COM - Commerce
Delhi University
Delhi 04.2001 -
Skills
Timeline
Manager
Pragati Pack Noida Pvt. Ltd.
11.2023 - Current
Senior Officer
Lanxess India Private Limited
08.2022 - 03.2023
Customer Sales Representative
OMICRON Electronics India Private Limited
08.2019 - 07.2022
Senior Executive
India Glycols Limited
09.2016 - 09.2018
Post Graduation Diploma in Banking And Finance - Finance
Symbiosis Distance Learning University
09.2013 - 08.2024
B.COM - Commerce
Delhi University
04.2001 -
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