MEENA CHARAN
BANGALORE
Summary
Dynamic sales leader with a proven track record at HOWE WORK SPACES PVT LTD, excelling in sales strategy and team leadership. Expert in contract negotiation and market analysis, driving significant growth through innovative solutions and customer relationship management. Committed to achieving ambitious targets while fostering a collaborative and high-performance culture.
Overview
25
25
years of professional experience
Work History
Sales Head – South India
HOWE WORK SPACES PVT LTD
Bangalore
01.2023 - Current
- Monitored performance metrics to ensure targets were met.
- Identified potential new markets and developed strategic plans for expansion into those markets.
- Reviewed customer feedback from surveys and other sources to identify areas of improvement in customer service delivery.
- Managed budgeting processes related to sales operations, including forecasting future revenue streams.
- Negotiated contracts with vendors and customers to maximize profitability.
- Directed a team of regional sales managers, providing guidance on successful sales tactics.
- Coordinated with marketing teams to develop promotional materials, campaigns, and pricing models.
- Recruited, trained, evaluated, coached, and mentored sales staff members as needed.
- Developed relationships with key stakeholders in target markets in order to increase brand awareness.
- Collaborated with leadership teams across departments on initiatives that impacted overall organizational goals.
- Attended trade shows and conferences on behalf of the company to promote services and products.
- Created training programs for new sales employees.
- Oversaw daily operations of the sales department ensuring all tasks were completed efficiently.
- Implemented systems for tracking customer activity such as orders placed, products purchased.
- Achieved company growth and brand development through market expansion and sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Performed sales consultations and educated clients on products and services.
- Supported sales team members to drive growth and development.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Built sales forecasts and schedules to reflect desired productivity targets.
Senior Sales Analyst
TRANSTEEL SEATING TECHNOLOGIES VT LTD
Bangalore
01.2012 - 11.2021
- Negotiated contracts with vendors to ensure cost-effective purchases of materials needed for production.
- Monitored competitor activity and proposed countermeasures for maintaining a competitive edge.
- Managed front-end and back-end development in the company's portfolio Analyst, Employee track and account management systems.
- Upload bidding through GEM portal
- Assisted in the development of new business opportunities through prospecting activities.
- Analyzed sales data to identify trends and areas for improvement.
- Developed training programs for new employees joining the sales team.
- Collaborated with marketing teams to design promotional campaigns that drive sales growth.
- Maintained accurate records of all transactions related to sales operations.
- Drafted presentations outlining strategic initiatives to senior management.
- Implemented strategies for improving customer service experience and satisfaction levels.
- Provided guidance to sales team members regarding best practices for closing deals.
- Identified areas of improvement within the organization's current sales processes.
- Created detailed reports on market performance, customer segmentation and product development.
- Built relationships with clients by providing customized solutions based on their individual needs.
- Proposed innovative methods for increasing customer loyalty and retention rates.
- Tracked progress against goals set out in the annual budget plan.
- Developed and implemented research tools, completed results reporting and made actionable recommendations to management.
- Conducted industry analysis to support development of products, programs, and usable information with insights to further company market success.
- Administered data in CRM tool to encourage efficient and productive use of resources.
- Conferred with personnel to support successful functioning of newly implemented systems or procedures.
- Built and strengthened client relationships to form long-lasting, profitable bonds.
- Maintained strong pipeline of corporate clients by collaborating closely with partners.
- Reviewed costs, expenses and revenues associated with construction projects.
- Structured financial packages based on capital needs of clients and current market conditions.
- Handled petty cash
Team Leader
INTERNET WORLD WIDE (IWW)
Bangalore
07.2007 - 12.2007
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Ensured compliance with all safety regulations in the workplace.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Collaborated with other departments to ensure alignment of goals across teams.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Computer Faculty
AZIM PREMJI FOUNDATION (ASSOCIATED WITH WIPRO)
Bangalore
08.2001 - 07.2003
- Completed day-to-day duties accurately and efficiently.
- Encouraged critical thinking skills among students through discussion-based learning techniques.
- Conducted individualized tutoring sessions with students who needed extra help understanding certain topics.
- Ensured compliance with school policies related to computers and technology use.
- Maintained accurate records of attendance and student progress for reporting purposes.
- Provided technical support to students and staff on various software programs.
- Researched new technologies that could be used for teaching purposes.
- Utilized project-based learning strategies to teach complex concepts in an engaging way.
- Provided feedback to instructors regarding curriculum design, implementation strategies and assessment techniques.
- Used multimedia resources to enhance instruction and explain concepts effectively.
- Prepared reports for administrators summarizing student progress over the course of each semester.
- Created and implemented innovative teaching methods to engage students in learning activities.
- Maintained a safe learning environment for all students in the classroom.
- Developed class materials such as handouts, quizzes and exams.
- Conducted assessments of student performance throughout the course.
- Participated in professional development activities related to computer education.
- Organized group projects that allowed students to collaborate while developing technology skills.
- Collaborated with other instructors on curricular initiatives aimed at improving student outcomes.
- Attended conferences related to computer science and educational technology trends.
Front Desk Executive
HOTEL CAPITOL(PARAG UNIT)
Bangalore
03.2000 - 07.2001
- Verified identification when necessary for security purposes.
- Performed data entry tasks into computer systems as needed.
- Organized incoming mail, packages, and deliveries promptly.
- Ensured that all areas of the front desk were kept clean and organized.
- Answered incoming calls and provided information about services and products.
- Responded quickly to emails from customers regarding their queries.
- Assisted with the check-in process for guests.
- Resolved customer complaints in a professional manner.
- Managed bookings of conference rooms or other facilities.
- Prepared daily reports on customer inquiries, complaints, or comments.
- Monitored visitor access to secure areas of the building.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Welcomed large volume of guests and improved overall customer service.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
High School Diploma -
Our Lady of Bon Secours Girls High School
Bangalore IndiaAssociate of Arts -
Bangalore University
Bangalore IndiaSkills
- Sales strategy
- Market analysis
- Budget management
- Contract negotiation
- Team leadership
- Customer relationship management
- Sales forecasting
- Employee training
- Data analysis
- Promotional campaigns
- Performance metrics
- Customer feedback analysis
- Sales presentations
- Pipeline management
- Sales operations
- Sales coaching
- CRM proficiency
- Solution selling
- Key account growth
- Price quote preparation
- Team oversight
- Goals and performance
- Visionary leadership
- Performance coaching
- Consultative sales
- Continuous improvements
- Strategic account development
- Project management
- Performance management
- Salesforce
- Database management
- Goal setting
- Service-driven sales
- Positive and upbeat
- Business development and planning
- Sales expertise
- Sales and market development
- Lead generation
Languages
English
First Language
Hindi
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Malayalam
Beginner
A1
Timeline
Sales Head – South India
HOWE WORK SPACES PVT LTD
01.2023 - Current
Senior Sales Analyst
TRANSTEEL SEATING TECHNOLOGIES VT LTD
01.2012 - 11.2021
Team Leader
INTERNET WORLD WIDE (IWW)
07.2007 - 12.2007
Computer Faculty
AZIM PREMJI FOUNDATION (ASSOCIATED WITH WIPRO)
08.2001 - 07.2003
Front Desk Executive
HOTEL CAPITOL(PARAG UNIT)
03.2000 - 07.2001
High School Diploma -
Our Lady of Bon Secours Girls High School
Associate of Arts -
Bangalore University
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