Meena Singh
Operations Manager
Hyderabad
Summary
Results-driven Operations Manager with a proven track record in enhancing patient scheduling and inventory management. Focused on implementing process improvements that optimize workflows and elevate departmental efficiency.
Overview
3
3
Languages
17
17
years of professional experience
Work History
Operations Manager
South Asian Liver Institute
04.2026 - Current
- Coordinated daily operations to enhance patient scheduling and reduce wait times.
- Managed inventory levels for medical supplies, ensuring availability for seamless operations.
- Developed training materials for staff on operational procedures and compliance standards.
- Implemented process improvements that streamlined workflow and increased departmental efficiency.
- Assisted in monitoring adherence to health regulations and safety protocols within the facility.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Business Development Associate
IND IT Systems Pvt Ltd
11.2020 - 09.2023
- Developed and maintained relationships with potential clients to drive new business opportunities.
- Conducted market research to identify emerging trends and competitive landscape for strategic initiatives.
- Collaborated with cross-functional teams to create tailored proposals addressing client needs.
- Assisted in preparation of presentations and pitches that effectively communicated value propositions.
- Managed CRM system updates ensuring accurate tracking of leads and customer interactions.
- Managed needs of more than 4 customers at once using strong prioritization and multitasking abilities.
Front Office and Administration
Shriram Life Insurance Company
05.2013 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Office Receptionist
Wisdom Jobs
09.2012 - 04.2013
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments to streamline workflow and enhance visitor experience.
- Maintained accurate records of incoming and outgoing correspondence and packages.
- Trained new staff on front office procedures and customer interaction protocols.
- Implemented office supply management system, reducing costs through vendor negotiation.
Customer Care Executive
Tata Business Support Services Limted
03.2010 - 03.2011
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Managed customer accounts, ensuring accurate data entry and updates for streamlined service delivery.
- Trained new team members on systems and procedures, fostering a collaborative work environment.
- Developed and implemented process improvements, resulting in reduced response times for customer queries.
- Led initiatives to enhance service quality by analyzing feedback and identifying key areas for improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Aegis BPO
03.2009 - 03.2010
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed multi-channel support, including phone, email, and chat platforms.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to enhance customer service workflows and processes.
- Trained new representatives on customer service protocols and system navigation.
- Analyzed customer feedback to identify areas for service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - B.COM
Andhra University
04.2001 -
Associate of Arts - C.E.C
Babul Reddy Junior College
04.2001 -
High School Diploma -
Vivekananda Convent High School
04.2001 -
Skills
Effective problem resolution
Effective team leadership
Operational efficiency management
Customer engagement
Timeline
Operations Manager
South Asian Liver Institute
04.2026 - Current
Business Development Associate
IND IT Systems Pvt Ltd
11.2020 - 09.2023
Front Office and Administration
Shriram Life Insurance Company
05.2013 - 12.2019
Front Office Receptionist
Wisdom Jobs
09.2012 - 04.2013
Customer Care Executive
Tata Business Support Services Limted
03.2010 - 03.2011
Customer Service Representative
Aegis BPO
03.2009 - 03.2010
Bachelor of Arts - B.COM
Andhra University
04.2001 -
Associate of Arts - C.E.C
Babul Reddy Junior College
04.2001 -
High School Diploma -
Vivekananda Convent High School
04.2001 -