Experienced Sales Specialist with a demonstrated history of working in the marketing and advertising industry. Skilled in SME, Cold Calling, Customer Satisfaction, Training, and Employee Training. Strong sales professional with a Bachelor of Commerce - BCom focused in Business/Commerce Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Hi, I’m
Meena Guria Sharma
Hyderabad
Summary
Overview
19
years of professional experience
3
years of post-secondary education
Work History
Wishup
Online Business Manager
08.2022 - Current
Job overview
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyze data and trends to make informed recommendations to managers and drive change
InspectHOA
Order processing analyst
12.2021 - 08.2022
Job overview
- Review and processing of HOA documents
- Communicated estimated delivery time to customers and informed of delays and re evaluated times to keep clients calm
- Produced invoices, shipping documents and contracts for completed orders for customer records
- Checked incoming orders for completeness, forwarding incomplete orders to backend employees for additional processing and verification.
Wavelabs Technologies
Video Specialist
07.2021 - 11.2021
Job overview
- Arranging and co ordinating zoom calls between corporates and investors
- Operated video streaming system to broadcast events online
- Checked sound recordings regularly during operations to confirm high-quality output throughout performances
- Supervised online meetings and intervened quickly to resolve problems.
Synchrony
Senior Fraud Specialist
10.2020 - 06.2021
Job overview
- Handling fraud in U.S credit card services
- Developed skills and knowledge, including product knowledge and
- Meena Guria Sharma - page 1 skills with relevant software tools and systems
- Helped customers recover any money lost and protected clients from people aiming to defraud
- Validated investigations utilising range of sources from both internal and external sources
- Maintained awareness of regulatory developments and industry best practices, implementing learnings to daily activities
- Questioned customers without influencing answers or making clients feel interrogated
- Completed ongoing customer activity monitoring to identify unusual or suspicious activity related to fraud
- Identified patterns of emerging claims involving specific parties
- Provided advice and services consistent with relevant procedures, standards and performance targets to maximise customer satisfaction
ALEPH
Digital Marketing Analyst
09.2020 - 10.2020
Job overview
- Evaluate campaign performance and work with affiliates on a daily basis to capitalize on growth opportunities
- Manage relationships for a growing program of strong affiliates who use multiple media types – display, paid search, organic search, email, television, call centre, and more
- Develop strategic initiatives in order to exceed quarterly goals
- Collaborate with other Marketing, Sales, and Engineering team members on cross functional initiatives
- Conduct market research and competitive analysis in order to identify opportunities for growth
- React quickly to issues and market shifts as they arise.
Fission Inc
02.2020 - 04.2020
Job overview
- Coordinated with marketing team to promote brand, sales and campaigns
- Maintained and developed new client relationships to grow business
- Identified trends in consumer demand to update products or services offered
- Attended customer appointments to sell products and services
- Generated new leads through account research, cold calling and emailing
- Liaised with customers to determine needs, provide recommendations and upsell services.
GenY Medium
Marketing Technology Solutions Consultant
12.2019 - 02.2020
Job overview
- New client acquisition
- Developed business growth plans by identifying key clients, critical targets and priority service lines
- Researched prospective clients to develop and execute cold call lists
- Performed targeted prospecting and networking to acquire new clients
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases
Gtelecom
Sales Specialist
07.2019 - 12.2019
Job overview
- Train agents on product
- Sales coach
- Delivered training programmes within allocated timeframes
- Monitored industry changes and adapted training to reflect trends and updates
- Reduced process gaps by effectively training new hires on best practices and protocols
- Mentored learners to build subject confidence and competence
Genpact
Process Specialist
10.2004 - 12.2017
Job overview
- Maintained thorough knowledge of company products to give accurate information and recommendations to clients
- Completed regulatory documentation within
- Required timescale
- Identified and reported suspicious events in line with anti-money laundering legislation and procedures
- Assessed mortgage loan documentation to determine acceptance or denial, making decisions based on established risk factors and income requirements
- Followed up on applications to gather missing information and clarification on client requirements and financial records
- Analysed clients' background checks and financial records to determine loan risk involved
- Utilised existing procedures to escalate complex queries to senior mortgage underwriter for resolution
- Examined loan document entries and reconciled against client
Education
SunRise University
Bachelor of Commerce - BCom from Business/Commerce
01.2013 - 04.2016
University Overview
Skills
Presentationsundefined
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Online Business Manager
Wishup
08.2022 - Current
Order processing analyst
InspectHOA
12.2021 - 08.2022
Video Specialist
Wavelabs Technologies
07.2021 - 11.2021
Senior Fraud Specialist
Synchrony
10.2020 - 06.2021
Digital Marketing Analyst
ALEPH
09.2020 - 10.2020
Fission Inc
02.2020 - 04.2020
Marketing Technology Solutions Consultant
GenY Medium
12.2019 - 02.2020
Sales Specialist
Gtelecom
07.2019 - 12.2019
SunRise University
Bachelor of Commerce - BCom from Business/Commerce
01.2013 - 04.2016
Process Specialist
Genpact
10.2004 - 12.2017
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