Meenakshi Bagadia
Gurgaon
Summary
A result-oriented professional nearly 18 years of experience in Public and Customer Relationship. Proficient in managing the overall responsibility Key objective is learning and growth. Looking for a career not a job.
Overview
16
16
years of professional experience
Work History
Manager-Customer Service & PR
Trufrost & Butler - Trufrost Cooling Pvt.Ltd
12.2022 - Current
- Responsible for Customer Relationship Management.
- Plan and coordinate Public events such as Exhibitions, live Demos etc.
- Provide vital support to customer via meetings, events ,mails and phone
- Responsible for customer service and providing vital support to the customers.
Asst. Manager-SOP & Customer Service
Electrolux Professional India P. Ltd.
04.2016 - 11.2022
- Responsible for Customer Service and management.
- Manage relationships with customers and suppliers
- coordinated events , like Live Demos at experience centre as well different location.
- Manage order books in coordination with our customers
- Meetings with Consultants and key customers on regular basis to ensure the brand image.
- Establish dashboards related to commercial activity
- Ensure the transversal relationship with other internal departments, including customer credit and customer accounts
- Follow the commissioning of sales representatives
- Responsible of the quality of the order data in the OTC 'Order to Cash' process which subsequently impacts all the services
- Coordinate the development of complex project offers in connection with upstream departments (and partner clients or end clients
- Coordinate the proper execution of complex project shipments over time
- Supervise the good synchronization between product orders, logistics and installers
- Coordinate the resolution of carrier disputes
- After sales support
- Provide vital support to customer via mails and phone
- Spare parts order processing, generating Quotations/Proforma Invoices to increase the profitability in the area of After tv1arket Service and Spare Parts
- Handling company's Web Portal - CRtv1 for Call registration, warranty registration, order process, New customer/vendor registration & various kind of Technical documents (For e.g., spare parts catalogue, Technical Sheet, Service tv1anual etc.)
- Follow-ups for orders of Spares and for their payments with factory as well as with customers
- Inventory control: maintain stock of Spare Parts and issuance of it
- maintain minimum reorder level of the stock and prevent stock outs based on movement and urgency of the material
- Coordinated with the Service managers for service requisitions
- Address dealers' queries for the technical documents and warrantee issues
Service Supervisor
M/S Middleby Celfrost Innovations P.Ltd.
05.2013 - 08.2015
- Responsible of centralized National Service Helpdesk with team associates
- Gauge on service performance of technicians and all Customer care officers
- Responsible for creating new customer profile taking relevant information and adding the same in to the database
- Reconciliation for customer data base in company's software (CRM)
- Ensures that all the request, queries and complaint of customers are respond in a timely and professional manner
- Facilitating cross-functional communication within employees for improved working condition
- Responsible for submission of Service Related Reporting by Service Team e.g
- Spares inventory, Service Log Report, Spore's Replenishments reports etc.)
- Responsible for North India General market's customers and maintaining the committed SLA
- Assessing emails and replying them
- Tv1anaging business development activities and accountable for the top-line profitability and increased service revenue
- (Spare Parts and AMC) via incoming calls and exiting customers
- Developing prospective clients across sectors for deeper market penetration
- Preparing Quotations/ Pl and order related documents and sending them by mails/ hardcopies, follow-ups for payment on regular basis
- Preparation of data of various customers/segments
- Coordination with warehouse for spares and managing them for maintaining dispatch documents.
Customer Relationship Officer
M/S GOODLIFE
08.2008 - 05.2013
- Responsible for 15 Service Engineers and 2 Relationship Officers
- Taking Care of Exiting Customers
- Handle All Enquiries via Phone and mails
- Prepare monthly Report based on Revenue Generation By Technician
- Meeting Up monthly Targets
- Co-ordination on receiving and executing customer enquires
- maintained monthly schedules
- Co-ordination with Service Engineers
- Handled Key Clients
- (Carrier, Havells, tv1ax Buppa, Subway, Lanco, lntertek etc.)
Asset Desk Counselor
ICICI Bank Ltd.
- 12.2007
- Responsible for enquiries regarding Personal Loan at the Branch
- Handle walk-in customer's quires regarding personal loan
- Co-ordinate with the backend team for documentations
- Dealing with customer via phone and personally
- Maintain daily sales report
- Promote sales of Personal loan by various activities.
Education
B.A. (Sociology) -
Miranda House College, Delhi University
01.2004
12th - Senior Secondary -
01.2000
10th - Higher Secondary -
01.1996
Skills
- Coordinating well all public relations activities
- strategic thinking abilities, adaptability and strong relationships with the clients
- Strong knowledge of PR and Customer care management with Vital experience
- Exceptional analytical and listening skills
- Multitasker- Handled PR and CRM a
- Expert on multiple tools Salesforce, Ezy CRM etc
- Natural flair for coaching, motivating, and interacting with people
- Vendor management, which will include negotiation, purchase, hire/lease, payments and issue management
Strengths And Beliefs
- Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality by closely interacting with potential clients & understand their requirements and customizing services accordingly.
- High Energy Level
- Sense of Responsibility
- Strong ability to prioritize and multitasking
- Committed & Target Oriented
- Can work hard with a positive attitude singularly or in a team.
Personal Information
- Date of Birth: 06/28/80
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above information is correct and up to date according to best my knowledge.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Manager-Customer Service & PR
Trufrost & Butler - Trufrost Cooling Pvt.Ltd
12.2022 - Current
Asst. Manager-SOP & Customer Service
Electrolux Professional India P. Ltd.
04.2016 - 11.2022
Service Supervisor
M/S Middleby Celfrost Innovations P.Ltd.
05.2013 - 08.2015
Customer Relationship Officer
M/S GOODLIFE
08.2008 - 05.2013
Asset Desk Counselor
ICICI Bank Ltd.
- 12.2007
B.A. (Sociology) -
Miranda House College, Delhi University
12th - Senior Secondary -
10th - Higher Secondary -
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