MEENAKSHI DANGRE
Nagpur,MH
Summary
Dynamic HR professional with extensive experience at Aditya Group, specializing in talent acquisition and employee engagement. Proven track record in developing strategic recruitment strategies and fostering a positive work culture. Adept at streamlining HR processes and enhancing workforce capabilities, driving retention rates through effective mentoring and training programs.
Overview
13
13
years of professional experience
Work History
GROUP HR MANAGER
ADITYA GROUP
Nagpur, India
08.2024 - Current
- Developed and implemented strategic talent acquisition plans to enhance workforce capabilities.
- Led employee engagement initiatives, increasing overall satisfaction and retention rates.
- Designed and executed comprehensive training programs to ensure compliance and skill development.
- Streamlined HR processes through the integration of advanced HRIS systems, improving efficiency.
- Managed performance appraisal cycles, fostering a culture of continuous feedback and improvement.
- Coached managers on how to handle difficult employee situations or disputes professionally while adhering to company policies.
- Maintained accurate employee records, ensuring data privacy compliance in line with local legislation requirements.
- Led talent acquisition efforts, resulting in a diverse and high-performing workforce.
- Created detailed reports analyzing key workforce metrics such as turnover rates, demographics, or compensation trends.
- Served as an internal consultant on human resources matters, providing guidance to managers on best practices and policy interpretation.
- Streamlined HR processes for increased efficiency and effectiveness within the department.
- Collaborated with senior management to design compensation packages that effectively incentivized high performance across departments.
- Promoted a positive work culture by fostering open communication and collaboration among team members.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Processed employee claims involving performance issues and harassment.
- Recruited top talent to maximize profitability.
- Devised hiring and recruitment policies for 450-employee company.
HR & Admin Manager
Sequel Toyota
Nagpur
07.2022 - 07.2024
- Streamlined administrative processes to enhance operational efficiency across departments.
- Led cross-functional teams to implement new office management systems, improving workflow consistency.
- Developed training programs for staff, fostering skill development and operational effectiveness.
- Managed vendor relationships and negotiated contracts, ensuring cost-effective service delivery.
- Oversaw budget preparation and expense tracking, maintaining financial accuracy and accountability.
- Implemented performance evaluation systems, driving employee engagement and productivity improvements.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
Senior Customer Relationship Manager
Renault Nagpur
Nagpur
10.2018 - 06.2022
- Led customer engagement initiatives to enhance client satisfaction and retention rates.
- Developed and implemented strategic account management plans for high-value clients.
- Collaborated with cross-functional teams to streamline communication and resolve customer issues effectively.
- Analyzed customer feedback to identify trends, driving continuous improvement in service delivery.
- Trained and mentored junior staff on best practices in relationship management and customer service excellence.
- Utilized CRM systems to track interactions, manage data, and optimize client outreach efforts.
- Established key performance indicators to measure success of relationship management strategies.
- Provided coaching and guidance to junior staff members, enhancing their skills and knowledge in managing customer relationships effectively.
- Championed process improvements within the department that led to reduced response times and higher efficiency levels.
- Implemented systems and procedures to increase sales.
Customer Relation Executive
Renault Nagpur
Nagpur, India
10.2017 - 03.2022
- Developed and implemented strategic plans to enhance operational efficiency.
- Coordinated cross-departmental initiatives to align company goals with project outcomes.
- Analyzed market trends to inform decision-making and support business growth strategies.
- Fostered relationships with key stakeholders to optimize collaboration and drive results.
Customer Relationship Officer
Emperor Honda
Nagpur, India
02.2013 - 06.2016
- Developed strong customer relationships through effective communication and personalized service.
- Managed customer inquiries and resolved issues promptly, ensuring high satisfaction levels.
- Collaborated with sales teams to enhance customer engagement strategies and drive loyalty.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
Education
MBA - HR
Green Heaven Institute of Research & Managment
NAGPUR09-2023
Skills
- Employee relations
- Organizational development
- Recruitment strategies
- Talent acquisition
- Benefits administration
- Compensation strategy
- Onboarding programs
- Internal communications
- Mentoring programs
- Retention strategies
- Flexible work arrangements
- HR policy development
- Employee engagement
- Training and mentoring
- Team building
- Recruitment and hiring
- Staff management
- Exit interviews
- Recruitment and selection
- New employee orientation
- Background checks
- Payroll coordination
- Recordkeeping
- Compensation and benefits
Timeline
GROUP HR MANAGER
ADITYA GROUP
08.2024 - Current
HR & Admin Manager
Sequel Toyota
07.2022 - 07.2024
Senior Customer Relationship Manager
Renault Nagpur
10.2018 - 06.2022
Customer Relation Executive
Renault Nagpur
10.2017 - 03.2022
Customer Relationship Officer
Emperor Honda
02.2013 - 06.2016
MBA - HR
Green Heaven Institute of Research & Managment