Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Meenakshi Dhoot

Hyderabad

Summary

Financial Planning & Analytics thought leader with 12.5+ years of experience across industries (pharmaceuticals and retail consumer) in recruiting, onboarding and managing high performance finance and analytics teams, enabling and driving impactful business decisions.

Overview

7
7
years of professional experience

Work History

Finance Manager Japan and China Customer Service

Amazon
Hyderabad
- Current
  • The China (CN) and Japan (JP) Customer Service (CS) role has responsibility for nine CS production sites, two corporate sites that collectively supports eight marketplaces (CN, JP, US, DE, UK, FR, IT, ES) in five languages, and six unique businesses
  • The sites will handle 13.4M contacts (YoY 22% growth) through 2K peak Customer Service Associates (CSAs), with $119.5M Opex (YoY 31% growth)
  • The role requires partnering closely with very cost-sensitive Retail business teams on Free Cash Flow (FCF) initiatives
  • Leading a 3-member team based out of China and Japan to deliver: Monitoring performance indicators, highlighting and analyzing trends behind variances, providing accurate and timely recommendations to the leadership teams through reporting monthly performance and preparation of budgets
  • New business launches and find new investment opportunities by performing and enabling the team to run return on investment analysis determining whether capital investments are justified
  • Optimized spends across cost and productivity levers to maximize Free Cash Flows: $4.5Mn savings identified and delivered through operational team's support in 2023, $6 Mn savings potential identified and tracking with Ops teams for 2024
  • Better bandwidth utilization from existing team structure by processes improvement/automation and focusing on stopping non-value add work
  • 30% time saved through 2023 and target to reduce further by 20% in 2024
  • Leading following projects for WW CS finance in 2024: Non Production HC reduction and right sizing to meet span of control target
  • Communications Committee to improve communication across teams
  • Setting up process documentation and SOP for onboarding and BCP planning.

Sr. Site Controller

Amazon
Hyderabad
02.2017 - 04.2019
  • HYD was Amazon's largest customer service site in India with a HC of 6000+ FTEs who support the consumer, digital and delivery support organizations across North America, UK, India, Singapore and Australia and VCS is the fastest growing business that grew from a HC of 200 in 2017 to 3500 in 2018
  • The total cost of these combined is Rs.730 crores
  • Brick & Mortar Site, Hyderabad: Built and set up fully automated financial reporting MIS for the Site Director and Vertical leads which enabled onboarding of 4 new physical sites
  • Optimized spends across various costs buckets such as transportation, recruiting, employee engagement, resource productivity resulting in FCF benefit of 5% on the total spend base
  • 95+% accuracy in building and refining the budgets in accordance with the prevailing business environment and release the latest estimates
  • Virtual Customer Service (CS India): Finance partner of the founding team for the VCS model launch in the IN-customer service space, driving accounting and financial controllership
  • Built monthly financial metrics to enable variance analysis to forecast better and communicate to senior management on key drivers
  • Set up the accounting and reporting framework for 5 new site launches through managing data in financial systems, automate and create insightful reports to drive business decisions along with providing analytical support through deep-dive analyses for various critical business decisions being taking at an on-going basis
  • Successfully launched the programs of I Have Time (IHT) and University Hire to expand the VCS resource base.

Head Planner

Dr. Reddy's Laboratories
Hyderabad
- 02.2017
  • Led a team of 2 members who compiled sales data on a daily/monthly basis; analyzed the variance against the plan; analyzed the trend of operating expenses; and presented performance to the Management Council of the Company
  • Prepared broad level targets for the business which entails benchmarking and study of market dynamics; analysis of product market competition and assist in product pricing which enabled the marketing team to drive price increase discussions adding additional revenue of ~$5Mn
  • Enabled the manufacturing teams to identify focused cost savings opportunities by building and operationalizing the Plant wise profitability analysis
  • Built category wise strategies (new product launches, growth initiatives, promotions) in conjunction with Marketing and strategy teams: 15+ product launches, automated pricing analysis, market simulations and launch forecasts.

EU Capacity Planning Manager

Amazon
Hyderabad
04.19
  • EU is the second largest marketplace for Amazon Retail (Consumer) and Shipping and Delivery Services (SDS) business
  • There are a total of 9 countries namely Germany, UK, Netherlands, Sweden, Poland, France, Spain and Italy that have active Amazon retail business
  • Short term Capacity planning entails forecasting the incoming volume for the customer service centers at a 30 min interval across all these operating units (OUs) and all sites from which they operate
  • Led a 11-member team to deliver: Interval level short-term forecast (STF) generation, site allocations, service level (SL) miss deep dives, supply-demand analysis, managing and influencing stakeholders
  • Worked in -lock step with multiple business teams, CS Operations, Global Outsourcing, Program Management and Finance leadership to coordinate global analytic roll-ups in support of project work and reporting as needed
  • Onboarding new tools to run current processes which enabled the team to deliver more complex-work output
  • Created 20% additional bandwidth by problem solving and managing multiple RACIs while ensuring the right ownership across vertical/horizontal teams
  • Team/Stakeholder Management: Hired, mentored and managed careers/growth paths of team members to build a strong team of Sr
  • Capacity Planning Analysts
  • Grew a 5 member team to a 13 member team in a virtual environment
  • Improved the DEI score of the team from 20% to 54% in 2 years
  • Presented recommendations to site and regional level senior leaders by translating the operational strategy into day-to-day delivery.

Team Member

Dr. Reddy's Laboratories
Hyderabad
  • Responsible for closing activities - Prepare MIS for Board; Company level analytical reviews for sales, gross margin, SG&A; Preparation of presentations for the Audit committee and other committees of the Board
  • Designed and integrated the daily sales analytics database to create a single source of truth for business-critical data thus enabling self-serve capabilities for standard reporting
  • Independently managed the preparation and finalization of MD&A for the purpose of incorporation in the Annual report to be filed with regulators in India and the US
  • Led peer benchmarking on a regular basis to gauge the Company's performance against the industry
  • Supported investor relations team in preparing press releases and earnings call transcripts.

Education

Chartered Accountant -

Institute of Charted Accountants of India
05.2011

B.Com -

Indian Institute of Management & Commerce
04.2008

Skills

  • Business Partnering & Analytics
  • Leadership and Teamwork
  • Internal & External Stakeholder Management
  • Critical thinking and problem solving
  • Dashboards and Tool Designing & Migration
  • Process Automation through Digital Transformation
  • Excel and Modelling Skills
  • Demand forecasting and workforce planning
  • Strategic Planning
  • Financial Budgeting & Forecasting
  • Hire & Develop the Best
  • Performance Reviews & Variance Analysis
  • GAAP knowledge
  • Working Capital & Cash Management

References

References available upon request

Timeline

Sr. Site Controller

Amazon
02.2017 - 04.2019

Finance Manager Japan and China Customer Service

Amazon
- Current

Head Planner

Dr. Reddy's Laboratories
- 02.2017

Team Member

Dr. Reddy's Laboratories

Chartered Accountant -

Institute of Charted Accountants of India

B.Com -

Indian Institute of Management & Commerce

EU Capacity Planning Manager

Amazon
04.19

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Meenakshi Dhoot