Meenakshi Dutta

To work as a Domain Expert, SME or in a Functional Expert position related to travel and tourism operation or office management.

I am a dynamic professional having more than 25+ years of experience in Travel Management Company operations, BPOs and Training. I have worked for various reputed organizations in different parts of the country. Being associated with various TMCs, BPO operations and aviation training college. I can handle all kind of functional requirements single-handedly and with teams. Also actively participating in the standardization of operating process and implementation of new operating processes to streamline smooth operations.

• Took additional responsibility to suggest options to improve a booking tool for Genpact.
• Have taken initiative to render service after office hours for emergency situations.
• Have taken initiative to add new clients and set SLA for them with Lionel India Limited
• Have streamlined Visa processing and Tracking for Corporates at Lionel India Limited
• Have smoothened operational process for existing clients and strengthen the relationship with the Corporates.
• Successfully serviced the internal and external clients with appreciations from the Corporate.
• Have trained Hotel Management students at NIPS School of Hotel management which is a sister concern with Vista c Concord regarding Travel and Tourism Industry and Customer Service on a freelance basis.
• Have given training on Customer Service and Communication skills for some Spoken English classes in Pune on freelance basis.
• Have worked with Department of Tourism, Govt of India in organising and implementing various types of cultural programs organised for Tourism Promotions on a freelance basis in Kolkata, Delhi and Pune.

• Attended various workshops organised by Amadeus and other GDS companies to get updates on their product
• Attended trainings on client’s SAP and ERP systems. E.g.- Concur
• Attended various airlines’ workshops to gain knowledge about their products and services

• 08/01/19, Frankfinn Institute of Air Hostess Training, Travel Trainer, Conducting batches and training the students the knowhow of the travel industry, Teaching the students about personality development and industry etiquettes, Helping the Task Force for monitoring and conducting Online classes, Travelling Pan India to impart training in different centres, Generating student references and converting it to an admission
• 03/01/18, Titagarh Wagons Limited, Kolkata, Manager Travel desk, Implementing and streamlining of Company Travel booking process, Implementation of Travel and Expense tool to monitor and control cost of travel in the company., Supervision and maintenance of the guest houses, Contracting with hotel and other services at a cost-effective rate, Auditing invoices from the vendors, Passing the payments to the account for making Vendor Payment, Car Vendor and Employee Travel management., Do cost comparison for hotel, air booking from various platforms and book the best price., Maintenance of company guest houses., People Management
• 04/01/17, Yatra Online, Bangalore, Manager Operations- South, Overall supervision for smooth operations for South region, Implementation and smoothening of the operations for new customers, Co ordinate with Pan India branches for operational issues, Training new staff and motivating them to perform better., Handled booking tools of various Organisations
• 10/01/11, Lionel India Limited, Bangalore, Manager Operations (Bangalore and Chennai), Training and guiding the team members and new joiners for giving them opportunity to perform and improve., To coordinate with branches, pan India for corporate requirements in other cities., Day to day Operation for airlines reservation and documentation, Liaison with the Airlines for Corporate agreements to offer better fares to the Customers., SPOC for all corporates regarding Operational queries like Visa, Air Travel, Insurance, and Foreign Exchange., Verifying and monitoring proper Invoicing and following up for the payments with the Corporates, Maintaining MIS and delivering it in time to the Corporates, Handling Escalations, Participated in implementation of SOP(Standard Operating System), Participated in the implementation and educating the Corporates on SBT(Self Booking Tools). Addressing and solving operational issues while running the tool with the clients.
• 05/01/10, BCD Travel India Private Limited, Bangalore, Team Leader, Deputed as an Onsite Team Leader with SAP LABS, Bangalore, Act as a buffer between SAP and BCD Travel for smooth operation, Supervising day to day operational work and support the team., Monitoring incoming mails and distributing work equally among the team members, Coordinating with the back office for proper processing and tracking delivery of the Visas
• 11/01/06, Carlson Wagonlit Travels, Kolkata, Travel Counsellor, Deputed as a Travel Desk Executive with Genpact Kolkata, SPOC for Genpact Kolkata travel, Handled E to E group travel to USA and Europe for Genpact employees with a minimum of 50 travellers., Maintaining daily sales records., Coordinating with the back office for ticketing and proper visa processing
• 02/01/05, WNS Global Services, Pune, Senior Customer Care Executive, Associated with Travelocity process, Monitoring Ticketing, reissue and refund queues, Handled International ticketing and reissues., Handled refunds against cancellations., Made outbound calls to clients based in USA and Europe regarding Credit Card declines and payment failures, Also taken inbound calls in the situations when there were huge call volumes.
• 11/01/03, Onkar InfoTech, Gurgaon, Senior Customer Care Executive, Associated with the back office for Southall Travel, London, Taken inbound calls for sales., Handled International Ticketing, Handled post ticketing queries.
• 01/01/01, Vista c Concord, Kolkata, Faculty, Training students for IATA/UFFTA exams, Organising counselling sessions for students after completion of the course and making them ready for jobs.

• A passionate traveler and love to travel and learn about various cultures.
• Interested in learning and experimenting on various types of Cuisines of the world.
• Likes reading books.