Hi, I’m
Meenakshi Dutta
Travel And Tourism Trainer
Kolkata
Summary
An experienced Professional with 25+ years of experiance. Expertise in Travel and Tourism Management Domain. Have a passion for Operation management and mentoring. Have been training and mentoring young adults to become a productive resourse for the Industry. Have Experience in various domain of Travel and Tourism. Including Travel BPO and Travel Management Companies. WOrked with Various Global and Indian MNC in Managerial role. Done People Management effetively.
Overview
22
years of professional experience
5
years of post-secondary education
Work History
Frankfinn Institute of Air Hostess TrainingKolkata
Travel and Tourism Trainer
08.2019 - Current
Job overview
- Conducting batches and training the students the knowhow of the travel industry
- Teaching the students about personality development and industry etiquette
- Helping the Task Force for monitoring and conducting Online classes
- Helping and Collaborating in Training Operations and Placement department
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Titagarh Wagons LimitedKolkata
Manager Travel
03.2018 - 08.2019
Job overview
- Desk
- Implementing and streamlining of Company Travel booking process
- Implementation of Travel and Expense tool to monitor and control cost of travel in the company
- Supervision and maintenance of the guest houses
- Contracting with hotel and other services at a cost-effective rate
- Auditing invoices from the vendors
- Passing the payments to the account for making Vendor Payment
- Car Vendor and Employee Travel management
- Do cost comparison for hotel, air booking from various platforms and book the best price
- Maintenance of company guest houses.
People, Yatra OnlineBangalore
Manager Operations
04.2017 - 01.2018
Job overview
- South
- Overall supervision for smooth operations for South region
- Implementation and smoothening of the operations for new customers
- Co ordinate with Pan India branches for operational issues
- Training new staff and motivating them to perform better
- Handled booking tools of various Organisations
Lionel India LimitedBangalore, Chennai
Manager Operations
10.2011 - 04.2017
Job overview
- Training and guiding the team members and new joiners for giving them opportunity to perform and improve
- To coordinate with branches, pan India for corporate requirements in other cities
- Day to day Operation for airlines reservation and documentation
- Liaison with the Airlines for Corporate agreements to offer better fares to the Customers
- SPOC for all corporates regarding Operational queries like Visa, Air Travel, Insurance, and Foreign Exchange
- Verifying and monitoring proper Invoicing and following up for the payments with the Corporates
- Maintaining MIS and delivering it in time to the Corporates
- Handling Escalations
- Participated in implementation of SOP(Standard Operating System)
- Participated in the implementation and educating the Corporates on SBT(Self Booking Tools)
- Addressing and solving operational issues while running the tool with the clients.
BCD Travel India Private LimitedBangalore
Team Leader
05.2010 - 08.2011
Job overview
- Deputed as an Onsite Team Leader with, Act as a buffer between SAP and BCD Travel for smooth operation
- Supervising day to day operational work and support the team
- Monitoring incoming mails and distributing work equally among the team members
- Coordinating with the back office for proper processing and tracking delivery of the Visas
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
Carlson Wagonlit TravelsKolkata
Travel Counsellor
11.2006 - 01.2010
Job overview
- Deputed as a Travel Desk Executive with Genpact Kolkata
- SPOC for Genpact Kolkata travel
- Handled E to E group travel to USA and Europe for Genpact employees with a minimum of 50 travellers
- Maintaining daily sales records
- Coordinating with the back office for ticketing and proper visa processing
WNS Global ServicesPune
Senior Customer Care Executive
02.2005 - 11.2006
Job overview
- Associated with Travelocity process
- Monitoring Ticketing, reissue and refund queues
- Handled International ticketing and reissues
- Handled refunds against cancellations
- Made outbound calls to clients based in USA and Europe regarding Credit Card declines and payment failures
- Also taken inbound calls in the situations when there were huge call volumes.
Onkar InfoTechGurgaon, London
Senior Customer Care Executive
11.2003 - 02.2005
Job overview
- Associated with the back office for Southall Travel, Taken inbound calls for sales
- Handled International Ticketing
- Handled post ticketing queries.
Vista c ConcordKolkata
Designation - Faculty
01.2001 - 01.2003
Job overview
- Training students for IATA/UFFTA exams
- Organising counselling sessions for students after completion of the course and making them ready for jobs
- Have trained Hotel Management students at NIPS School of Hotel management which is a sister concern with Vista c Concord regarding Travel and Tourism Industry and Customer Service on a freelance basis
- Have given training on Customer Service and Communication skills for some Spoken English classes in Pune on freelance basis
- Have worked with Department of Tourism, Govt of India in organising and implementing various types of cultural programs organised for Tourism Promotions on a freelance basis in Kolkata, Delhi and Pune
Education
Indian Institute of Tourism And Travel ManagementIITTM Gwalior
MBA from Travel and Tourism Industry Management
01.2000 - 12.2001
Indira Gandhi National Open UniversityPan India
Master of Arts from Travel And Tourism Industry Management
01.1997 - 01.2000
Skills
Good understanding of Travel Operations in terms of meeting the client’s expectations and fulfilling the SLA with the clientsundefined
Affiliations
I am a dynamic professional having more than 22+ years of experience in Travel Management Company operations, BPOs and Training. I have worked for various reputed organizations in different parts of the country. Being associated with various TMCs, BPO operations and aviation training college. I can handle all kind of functional requirements single-handedly and with teams. Also actively participating in the standardization of operating process and implementation of new operating processes to streamline smooth operations.
Timeline
Travel and Tourism Trainer
Frankfinn Institute of Air Hostess Training
08.2019 - Current
Manager Travel
Titagarh Wagons Limited
03.2018 - 08.2019
Manager Operations
People, Yatra Online
04.2017 - 01.2018
Manager Operations
Lionel India Limited
10.2011 - 04.2017
Team Leader
BCD Travel India Private Limited
05.2010 - 08.2011
Travel Counsellor
Carlson Wagonlit Travels
11.2006 - 01.2010
Senior Customer Care Executive
WNS Global Services
02.2005 - 11.2006
Senior Customer Care Executive
Onkar InfoTech
11.2003 - 02.2005
Designation - Faculty
Vista c Concord
01.2001 - 01.2003
Indian Institute of Tourism And Travel Management
MBA from Travel and Tourism Industry Management
01.2000 - 12.2001
Indira Gandhi National Open University
Master of Arts from Travel And Tourism Industry Management
01.1997 - 01.2000
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