Summary
Overview
Work History
Education
Skills
Accomplishments
Crm Platforms
Disclaimer
Timeline
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Meenakshi E

Subject Matter Expert
Chennai

Summary

To work in an organization where I can use my skills and to achieve the organization’s objective and get conductive environment to learn and grow.

Overview

3
3
years of professional experience

Work History

Subject Matter Expert

Tech Mahindra
01.2023 - Current
  • Applying subject expertise in evaluating business operations and process
  • Monitoring team performance and helping them to improve customer handling skills
  • Handling complaint tickets over the phone.

Associate Technical Support

Tech Mahindra
11.2020 - 12.2022
  • Handling complex customer scenarios
  • Understanding customer needs and providing resolution for both technical and non-technical queries
  • Consumer service and basic network troubleshooting
  • Providing timely resolutions by setting proper expectations via chat or mail.

Education

Bachelor of Engineering - Electronics & Communication Engineering

Dhaanish Ahmed College of Engineering

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Assisi Matric Higher Secondary School

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Assisi Matric Higher Secondary School

Skills

Programming language (C, C Basics)

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Accomplishments

  • Associate of the month, 09/27/22
  • Bravo award for the month, 09/15/21
  • Pat on the back, 06/07/22
  • Pat on the back, 12/27/22

Crm Platforms

  • Salesforce Console CRM for documenting the required or given solutions.
  • To create tasks, NBA triggers and Salesforce automations are used.
  • Seibel CRM to manage, synchronize, and coordinate with clients.
  • Merge and adapt to the workflows between Console and Seibel.

Disclaimer

I hereby affirm that all the above information in this document is true to best of my knowledge.

Timeline

Subject Matter Expert

Tech Mahindra
01.2023 - Current

Associate Technical Support

Tech Mahindra
11.2020 - 12.2022

Bachelor of Engineering - Electronics & Communication Engineering

Dhaanish Ahmed College of Engineering

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Assisi Matric Higher Secondary School

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Assisi Matric Higher Secondary School

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Meenakshi ESubject Matter Expert