Meenakshi E
Subject Matter Expert
Chennai
Summary
To work in an organization where I can use my skills and to achieve the organization’s objective and get conductive environment to learn and grow.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert
Tech Mahindra
01.2023 - Current
- Applying subject expertise in evaluating business operations and process
- Monitoring team performance and helping them to improve customer handling skills
- Handling complaint tickets over the phone.
Associate Technical Support
Tech Mahindra
11.2020 - 12.2022
- Handling complex customer scenarios
- Understanding customer needs and providing resolution for both technical and non-technical queries
- Consumer service and basic network troubleshooting
- Providing timely resolutions by setting proper expectations via chat or mail.
Education
Bachelor of Engineering - Electronics & Communication Engineering
Dhaanish Ahmed College of Engineering
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Assisi Matric Higher Secondary School
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Assisi Matric Higher Secondary School
Skills
Programming language (C, C Basics)
Communication skills
Time Management
Accomplishments
- Associate of the month, 09/27/22
- Bravo award for the month, 09/15/21
- Pat on the back, 06/07/22
- Pat on the back, 12/27/22
Crm Platforms
- Salesforce Console CRM for documenting the required or given solutions.
- To create tasks, NBA triggers and Salesforce automations are used.
- Seibel CRM to manage, synchronize, and coordinate with clients.
- Merge and adapt to the workflows between Console and Seibel.
Disclaimer
I hereby affirm that all the above information in this document is true to best of my knowledge.
Timeline
Subject Matter Expert
Tech Mahindra
01.2023 - Current
Associate Technical Support
Tech Mahindra
11.2020 - 12.2022
Bachelor of Engineering - Electronics & Communication Engineering
Dhaanish Ahmed College of Engineering
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Assisi Matric Higher Secondary School
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Assisi Matric Higher Secondary School